Ansys Products

Ansys Products

Installation completed with errors

    • Alessia Pintossi
      Subscriber

      GoodMorning, I'm trying to install Ansys Student for a university project but I continue to receive this kind of error and I don't understand why, can anyone help me?

      Start Installation: gio set 15 08:39:38 2022
      Revision: 2022 R2

      Platform specifics:
          Windows
      Username of Installer: DESKTOP-TJO8JPQ\pinto
      User Has Administrator Privileges
      C:\Users\pinto\AppData\Local\Temp\ans_install_tmp11864\instcore.exe -usetempdir C:\Users\pinto\AppData\Local\Temp\ans_install_tmp11864 -launchdir C:\Users\pinto\Downloads\ANSYSACADEMICSTUDENT_2022R2_WINX64 -admin
      Initial mount directory:
          C:\Users\pinto\Downloads\ANSYSACADEMICSTUDENT_2022R2_WINX64
      Installation Directory:
          C:\Program Files\ANSYS Inc\ANSYS Student

      Windows x64
           Ansys, Inc. Products
                Explicit Dynamics
                     Autodyn
                Fluid Dynamics
                     CFX (includes CFD-Post)
                     Chemkin
                     Energico
                     Model Fuel Library (Encrypted)
                     Reaction Workbench
                     EnSight
                     FENSAP-ICE
                     Fluent (includes CFD-Post)
                     Forte (includes EnSight)
                     Polyflow (includes CFD-Post)
                     TurboGrid
                Offshore
                     Aqwa
                Structural Mechanics
                     Mechanical Products
           Ansys Geometry Interfaces
                Discovery Geometry Interface
                SpaceClaim Geometry Interface

      The installation will copy the prerequisite setup files from the media in case you need to reconfigure later or if you need to configure client machines for products installed to a network share.
      This may take a while ...
      Successfully copied prerequisites from media.

      You don't need to install any prerequisites.

      Reading the installation media contents - please wait.

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        Extraction: C:\Users\pinto\Downloads\ANSYSACADEMICSTUDENT_2022R2_WINX64\cads\ai\WINX64.7z ...
        Extraction: C:\Users\pinto\Downloads\ANSYSACADEMICSTUDENT_2022R2_WINX64\geomunig\WINX64.7z ...
        Extraction: C:\Users\pinto\Downloads\ANSYSACADEMICSTUDENT_2022R2_WINX64\cads\nx\WINX64.7z ...
        Extraction: C:\Users\pinto\Downloads\ANSYSACADEMICSTUDENT_2022R2_WINX64\cads\se\WINX64.7z ...
        Extraction: C:\Users\pinto\Downloads\ANSYSACADEMICSTUDENT_2022R2_WINX64\cads\sw\WINX64.7z ...
        Extraction: C:\Users\pinto\Downloads\ANSYSACADEMICSTUDENT_2022R2_WINX64\student\WINX64.7z ...
        Extraction: C:\Users\pinto\Downloads\ANSYSACADEMICSTUDENT_2022R2_WINX64\license\WINX64.7z ...
      RSS is disabled

      Creating Start Menu items for Ansys client licensing ...
      Running C:\Program Files\ANSYS Inc\ANSYS Student\v222\commonfiles\configs\winx64\config\AnsConfigCommon.exe
      Configuring Help ...

      Running C:\Program Files\ANSYS Inc\ANSYS Student\v222\commonfiles\configs\winx64\config\AnsConfigHelp.exe

      ANSYS Internet Doc has been configured.
      Running C:\Program Files\ANSYS Inc\ANSYS Student\v222\commonfiles\configs\winx64\config\AnsConfigWB.exe
      Running C:\Program Files\ANSYS Inc\ANSYS Student\v222\Framework\bin\Win64\Ans.DriverSetup.exe
      Running "C:\Program Files\ANSYS Inc\ANSYS Student\v222\RSM\bin\AnsConfigRSM.exe" -encodingUTF8

      Configuring RSM...



      Configuring default RSM and ARC Port numbers for 2022 R2 ...

      Done!



      User has Administrator privileges



      ----------------------------------------------------------------------------------

      Creating Start Menu Shortcut for RSM 2022 R2 Configuration...

      Created Shortcut C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Ansys 2022 R2\Remote Solve Manager\RSM Configuration 2022 R2.lnk

      Creating Start Menu Shortcut for RSM 2022 R2 Job Monitor...

      Created Shortcut C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Ansys 2022 R2\Remote Solve Manager\RSM Job Monitoring 2022 R2.lnk

      Creating Start Menu Shortcut for RSM 2022 R2 Cluster Monitor...

      Created Shortcut C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Ansys 2022 R2\Remote Solve Manager\RSM Cluster Monitoring 2022 R2.lnk

      Creating Start Menu Shortcut for ARC 2022 R2 Configuration...

      Created Shortcut C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Ansys 2022 R2\Remote Solve Manager\ARC Configuration 2022 R2.lnk

      Creating Start Menu Shortcut for DCG 2022 R2 Configuration...

      Created Shortcut C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Ansys 2022 R2\Remote Solve Manager\DCG Configuration 2022 R2.lnk

      Created Shortcut C:\Program Files\ANSYS Inc\ANSYS Student\v222\RSM\bin\HPCServices\DCG Local Portal.lnk

      Created Shortcut C:\Program Files\ANSYS Inc\ANSYS Student\v222\RSM\bin\HPCServices\DCG Local Shutdown.lnk
      Running C:\Program Files\ANSYS Inc\ANSYS Student\v222\commonfiles\configs\winx64\config\AnsConfigSpaceClaim.exe
      Running C:\Program Files\ANSYS Inc\ANSYS Student\v222\commonfiles\configs\winx64\config\AnsConfigCFX.exe
      Running C:\Program Files\ANSYS Inc\ANSYS Student\v222\commonfiles\configs\winx64\config\AnsConfigCHEMKIN.exe
      Running C:\Program Files\ANSYS Inc\ANSYS Student\v222\commonfiles\configs\winx64\config\AnsConfigEnergico.exe
      Running C:\Program Files\ANSYS Inc\ANSYS Student\v222\commonfiles\configs\winx64\config\AnsConfigRDWorkbench.exe
      Configuring EnSight ...

      Running C:\Program Files\ANSYS Inc\ANSYS Student\v222\commonfiles\configs\winx64\config\AnsConfigEnsight.exe
      Running C:\Program Files\ANSYS Inc\ANSYS Student\v222\commonfiles\configs\winx64\config\AnsConfigFENSAP.exe
      Configuring ANSYS CFD Post ...

      Running C:\Program Files\ANSYS Inc\ANSYS Student\v222\commonfiles\configs\winx64\config\AnsConfigCFDPost.exe
      Running C:\Program Files\ANSYS Inc\ANSYS Student\v222\commonfiles\configs\winx64\config\AnsConfigFLUENT.exe
      Running C:\Program Files\ANSYS Inc\ANSYS Student\v222\commonfiles\configs\winx64\config\AnsConfigPolyflow.exe
      Running C:\Program Files\ANSYS Inc\ANSYS Student\v222\commonfiles\configs\winx64\config\AnsConfigFORTE.exe
      Configuring ANSYS TurboGrid ...

      Running C:\Program Files\ANSYS Inc\ANSYS Student\v222\commonfiles\configs\winx64\config\AnsConfigTG.exe
      Running C:\Program Files\ANSYS Inc\ANSYS Student\v222\commonfiles\configs\winx64\config\AnsConfigAQWA.exe
      Running C:\Program Files\ANSYS Inc\ANSYS Student\v222\commonfiles\configs\winx64\config\AnsConfigANSYS.exe


      Adding write permissions for Users and Administrators group ...
      Configuring ACP ...

      Running C:\Program Files\ANSYS Inc\ANSYS Student\v222\commonfiles\configs\winx64\config\AnsConfigACP.exe
      Running "C:\Program Files\ANSYS Inc\ANSYS Student\v222\aisol\..\commonfiles\CAD\bin\winx64\Ans.CadInt.CADConfigurationUtility.exe"



      Log files is C:\Program Files\ANSYS Inc\ANSYS Student\v222\CADConfigLogs\Latest\CADConfigurationMgr.log

      MessageLogger.logFilePath is C:\Program Files\ANSYS Inc\ANSYS Student\v222\CADConfigLogs\Latest\CADConfigurationMgr.log

      ErrorLogger.errorFilePath is C:\Program Files\ANSYS Inc\ANSYS Student\v222\CADConfigLogs\CADConfigurationMgr.err

      Prerequisites ..... Configure Success

      SC  Workbench  PlugIn ..... Configure Success

      Discovery Workbench Plugin ..... Not Configured

      Successfully created file associations.


      The installation completed with warnings/errors. Review any .err or .log files in:
      C:\Program Files\ANSYS Inc\ANSYS Student

      Installation Complete: gio set 15 09:32:57 2022
      <---------------------------------------<<<

    • Matt Madore
      Ansys Employee

      Could you please share a copy of the text from the .err file under C:\Program Files\ANSYS Inc\ANSYS Student?  It looks like this is probably just a CAD Configuration error, but may not prevent you from using ANSYS Student. Could you please try running the ANSYS products and let us know if you encounter errors?

      • Alessia Pintossi
        Subscriber

        That's the text from the .err file:

        "


        >>>--------------------------------------->
        Ansys installation: gio set 15 13:35:11 2022
        Revision: 2022 R2

           ###### Error #######
           Error executing configuration script 'C:\Users\pinto\AppData\Local\Temp\ans_install_tmp18784\config\AnsConfigWB.tcl'
           '"C:\Users\pinto\AppData\Local\Temp\ans_install_tmp18784\tcl\bin\winx64\tclsh.exe" "C:\Users\pinto\AppData\Local\Temp\ans_install_tmp18784\config\AnsConfigWB.tcl"  -installdir "C:\Program Files\ANSYS Inc\ANSYS Student" -rev 222 -dotrev 2022 R2 -scripttosource "C:\Users\pinto\AppData\Local\Temp\ans_install_tmp18784\config\ConfigCommon.tcl" -sourcedir "C:\Users\pinto\AppData\Local\Temp\ans_install_tmp18784" -os_lang en-us -install ' terminated after 1 attempts with the following error(s): 
               Unknown error
           Exit Code: 1
           Graphics Driver Verification and Setup Error.
        >>>--------------------------------------->"

         

         

        So you say I'll be able to use the program anyways?

    • Matt Madore
      Ansys Employee

      It appears it is failing to verify your graphics.  What do you encounter if you try launching Workbench?

    • Alessia Pintossi
      Subscriber

      I think that it opens normally, I made a screenshot:

    • Matt Madore
      Ansys Employee

      That looks good. Please try one last thing. Run the command "dxdiag" from a Windows command prompt. In the tool that opens up, share screenshots of the Display tabs.

      • Alessia Pintossi
        Subscriber

        My display is in italian; If you need me to translate, it says:

        name:

        productor:

        chip:

        device: full screen device

        total:

        visualization memory:

        shared memory:

         

        Below, 'Attivata' means 'on'

         

    • Alessia Pintossi
      Subscriber

    • Matt Madore
      Ansys Employee

      Great, this should be sufficient.

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