Installation error executing “AnsConfigWB.sh”

- November 22, 2019 at 12:18 pm
  
  mskr
  Subscriber
  
  As you can see in the attached file, I had an libGL error in the AnsConfigWB.sh script, that run automatically during end of installation.
  
  Then, when I start the workbench nonetheless, I see a font error (black rectangles where there should be characters):
  
  Then the program crashes with the output:
  
  Stacktrace:
  
  ./runwb2: line 10: 282 Segmentation fault (core dumped) $MONO_PREFIX/bin/mono "$@"
  
  I am running SUSE Linux Enterprise Server (SLES) 12. I have installed all dependencies mentioned in installHelp.pdf section 1.5 as well as X11 and Mesa-libGL.
  
  How can I fix the problem?
- November 23, 2019 at 12:51 am
  
  tsiriaks
  Ansys Employee
  
  ANSYS Employee isn't allowed to open/download attached files. Could you paste the content inline or post its screenshot inline ?
- November 24, 2019 at 9:10 pm
  
  mskr
  Subscriber
  
  That sounds horrible. Here are the contents of the file:
  
  >>>
  > ANSYS installation: Mon Nov 18 23:53:48 2019 Revision: Release 19.0 /home/mk/ansys/install/ansys_inc/v190/aisol/.workbench: line 164: 1138 Floating point exception(core dumped) "regedit" "-c" "/home/mk/ansys/install/ansys_inc/v190/aisol/workbench.reg" /home/mk/ansys/install/ansys_inc/v190/aisol/.workbench: line 164: 1203 Floating point exception(core dumped) "/home/mk/ansys/install/ansys_inc/v190/aisol/CommonFiles/linx64/readerhostu.exe" "-RegServer" "-B" /home/mk/ansys/install/ansys_inc/v190/aisol/.workbench: line 164: 1265 Floating point exception(core dumped) "/home/mk/ansys/install/ansys_inc/v190/aisol/CommonFiles/linx64/wbscriptu.exe" "-RegServer" /home/mk/ansys/install/ansys_inc/v190/aisol/.workbench: line 164: 1327 Floating point exception(core dumped) "/home/mk/ansys/install/ansys_inc/v190/aisol/../commonfiles/MainWin/linx64/mw/bin-amd64_linux_optimized/regsvr32" "-c" "-nodisplay" "/home/mk/ansys/install/ansys_inc/v190/aisol/dll/linx64/libans.common.clrhostmonou.so" ERROR: /home/mk/ansys/install/ansys_inc/v190/aisol/.workbench -cmd /home/mk/ansys/install/ansys_inc/v190/aisol/../commonfiles/MainWin/linx64/mw/bin-amd64_linux_optimized/regsvr32 -c -nodisplay /home/mk/ansys/install/ansys_inc/v190/aisol/dll/linx64/libans.common.clrhostmonou.so failed /home/mk/ansys/install/ansys_inc/v190/aisol/.workbench: line 164: 1389 Floating point exception(core dumped) "/home/mk/ansys/install/ansys_inc/v190/aisol/../commonfiles/MainWin/linx64/mw/bin-amd64_linux_optimized/regsvr32" "-c" "-nodisplay" "/home/mk/ansys/install/ansys_inc/v190/aisol/dll/linx64/libans.common.controlsu.so" ERROR: /home/mk/ansys/install/ansys_inc/v190/aisol/.workbench -cmd /home/mk/ansys/install/ansys_inc/v190/aisol/../commonfiles/MainWin/linx64/mw/bin-amd64_linux_optimized/regsvr32 -c -nodisplay /home/mk/ansys/install/ansys_inc/v190/aisol/dll/linx64/libans.common.controlsu.so failed /home/mk/ansys/install/ansys_inc/v190/aisol/.workbench: line 164: 1451 Floating point exception(core dumped) "/home/mk/ansys/install/ansys_inc/v190/aisol/../commonfiles/MainWin/linx64/mw/bin-amd64_linux_optimized/regsvr32" "-c" "-nodisplay" "/home/mk/ansys/install/ansys_inc/v190/aisol/dll/linx64/libans.graphics.controlsu.so" ERROR: /home/mk/ansys/install/ansys_inc/v190/aisol/.workbench -cmd /home/mk/ansys/install/ansys_inc/v190/aisol/../commonfiles/MainWin/linx64/mw/bin-amd64_linux_optimized/regsvr32 -c -nodisplay /home/mk/ansys/install/ansys_inc/v190/aisol/dll/linx64/libans.graphics.controlsu.so failed /home/mk/ansys/install/ansys_inc/v190/aisol/.workbench: line 164: 1513 Floating point exception(core dumped) "/home/mk/ansys/install/ansys_inc/v190/aisol/../commonfiles/MainWin/linx64/mw/bin-amd64_linux_optimized/regsvr32" "-c" "-nodisplay" "/home/mk/ansys/install/ansys_inc/v190/aisol/dll/linx64/libans.graphics.graphutilityu.so" ERROR: /home/mk/ansys/install/ansys_inc/v190/aisol/.workbench -cmd /home/mk/ansys/install/ansys_inc/v190/aisol/../commonfiles/MainWin/linx64/mw/bin-amd64_linux_optimized/regsvr32 -c -nodisplay /home/mk/ansys/install/ansys_inc/v190/aisol/dll/linx64/libans.graphics.graphutilityu.so failed /home/mk/ansys/install/ansys_inc/v190/aisol/.workbench: line 164: 1578 Floating point exception(core dumped) "/home/mk/ansys/install/ansys_inc/v190/aisol/../commonfiles/MainWin/linx64/mw/bin-amd64_linux_optimized/regsvr32" "-c" "-nodisplay" "/home/mk/ansys/install/ansys_inc/v190/aisol/dll/linx64/libagpsutilcom.so" ERROR: /home/mk/ansys/install/ansys_inc/v190/aisol/.workbench -cmd /home/mk/ansys/install/ansys_inc/v190/aisol/../commonfiles/MainWin/linx64/mw/bin-amd64_linux_optimized/regsvr32 -c -nodisplay /home/mk/ansys/install/ansys_inc/v190/aisol/dll/linx64/libagpsutilcom.so failed /home/mk/ansys/install/ansys_inc/v190/aisol/.workbench: line 164: 1637 Floating point exception(core dumped) "/home/mk/ansys/install/ansys_inc/v190/aisol/../commonfiles/MainWin/linx64/mw/bin-amd64_linux_optimized/regsvr32" "-c" "-nodisplay" "/home/mk/ansys/install/ansys_inc/v190/aisol/dll/linx64/libans.cadint.xmlexportcom.so" ERROR: /home/mk/ansys/install/ansys_inc/v190/aisol/.workbench -cmd /home/mk/ansys/install/ansys_inc/v190/aisol/../commonfiles/MainWin/linx64/mw/bin-amd64_linux_optimized/regsvr32 -c -nodisplay /home/mk/ansys/install/ansys_inc/v190/aisol/dll/linx64/libans.cadint.xmlexportcom.so failed /home/mk/ansys/install/ansys_inc/v190/aisol/.workbench: line 164: 1696 Floating point exception(core dumped) "/home/mk/ansys/install/ansys_inc/v190/aisol/../commonfiles/MainWin/linx64/mw/bin-amd64_linux_optimized/regsvr32" "-c" "-nodisplay" "/home/mk/ansys/install/ansys_inc/v190/aisol/dll/linx64/libans.cadint.xmlimportcom.so" ERROR: /home/mk/ansys/install/ansys_inc/v190/aisol/.workbench -cmd /home/mk/ansys/install/ansys_inc/v190/aisol/../commonfiles/MainWin/linx64/mw/bin-amd64_linux_optimized/regsvr32 -c -nodisplay /home/mk/ansys/install/ansys_inc/v190/aisol/dll/linx64/libans.cadint.xmlimportcom.so failed /home/mk/ansys/install/ansys_inc/v190/aisol/.workbench: line 164: 1755 Floating point exception(core dumped) "/home/mk/ansys/install/ansys_inc/v190/aisol/../commonfiles/MainWin/linx64/mw/bin-amd64_linux_optimized/regsvr32" "-c" "-nodisplay" "/home/mk/ansys/install/ansys_inc/v190/aisol/dll/linx64/libans.cadint.configmgrcom.so" ERROR: /home/mk/ansys/install/ansys_inc/v190/aisol/.workbench -cmd /home/mk/ansys/install/ansys_inc/v190/aisol/../commonfiles/MainWin/linx64/mw/bin-amd64_linux_optimized/regsvr32 -c -nodisplay /home/mk/ansys/install/ansys_inc/v190/aisol/dll/linx64/libans.cadint.configmgrcom.so failed /home/mk/ansys/install/ansys_inc/v190/aisol/.workbench: line 164: 1814 Floating point exception(core dumped) "/home/mk/ansys/install/ansys_inc/v190/aisol/../commonfiles/MainWin/linx64/mw/bin-amd64_linux_optimized/regsvr32" "-c" "-nodisplay" "/home/mk/ansys/install/ansys_inc/v190/aisol/dll/linx64/libans.cadint.pluginfemcom.so" ERROR: /home/mk/ansys/install/ansys_inc/v190/aisol/.workbench -cmd /home/mk/ansys/install/ansys_inc/v190/aisol/../commonfiles/MainWin/linx64/mw/bin-amd64_linux_optimized/regsvr32 -c -nodisplay /home/mk/ansys/install/ansys_inc/v190/aisol/dll/linx64/libans.cadint.pluginfemcom.so failed /home/mk/ansys/install/ansys_inc/v190/aisol/.workbench: line 164: 1873 Floating point exception(core dumped) "/home/mk/ansys/install/ansys_inc/v190/aisol/../commonfiles/MainWin/linx64/mw/bin-amd64_linux_optimized/regsvr32" "-c" "-nodisplay" "/home/mk/ansys/install/ansys_inc/v190/aisol/dll/linx64/libans.cadint.pmexportercom.so" ERROR: /home/mk/ansys/install/ansys_inc/v190/aisol/.workbench -cmd /home/mk/ansys/install/ansys_inc/v190/aisol/../commonfiles/MainWin/linx64/mw/bin-amd64_linux_optimized/regsvr32 -c -nodisplay /home/mk/ansys/install/ansys_inc/v190/aisol/dll/linx64/libans.cadint.pmexportercom.so failed /home/mk/ansys/install/ansys_inc/v190/aisol/.workbench: line 164: 1932 Floating point exception(core dumped) "/home/mk/ansys/install/ansys_inc/v190/aisol/../commonfiles/MainWin/linx64/mw/bin-amd64_linux_optimized/regsvr32" "-c" "-nodisplay" "/home/mk/ansys/install/ansys_inc/v190/aisol/dll/linx64/libfepsexportcom.so" ERROR: /home/mk/ansys/install/ansys_inc/v190/aisol/.workbench -cmd /home/mk/ansys/install/ansys_inc/v190/aisol/../commonfiles/MainWin/linx64/mw/bin-amd64_linux_optimized/regsvr32 -c -nodisplay /home/mk/ansys/install/ansys_inc/v190/aisol/dll/linx64/libfepsexportcom.so failed /home/mk/ansys/install/ansys_inc/v190/aisol/.workbench: line 164: 1991 Floating point exception(core dumped) "/home/mk/ansys/install/ansys_inc/v190/aisol/../commonfiles/MainWin/linx64/mw/bin-amd64_linux_optimized/regsvr32" "-c" "-nodisplay" "/home/mk/ansys/install/ansys_inc/v190/aisol/dll/linx64/libagpsenginecom.so" ERROR: /home/mk/ansys/install/ansys_inc/v190/aisol/.workbench -cmd /home/mk/ansys/install/ansys_inc/v190/aisol/../commonfiles/MainWin/linx64/mw/bin-amd64_linux_optimized/regsvr32 -c -nodisplay /home/mk/ansys/install/ansys_inc/v190/aisol/dll/linx64/libagpsenginecom.so failed /home/mk/ansys/install/ansys_inc/v190/Framework/bin/Linux64/Ans.DriverSetup.exe: error while loading shared libraries: libGL.so.1: cannot open shared object file: No such file or directory ###### Error ####### Error executing configuration script '/home/mk/ansys/install/ansys_inc/v190/commonfiles/configs/linx64/config/AnsConfigWB.sh' '"/home/mk/ansys/install/ansys_inc/v190/commonfiles/configs/linx64/config/AnsConfigWB.sh" -installdir "/home/mk/ansys/install/ansys_inc" -rev 190 -dotrev 19.0 -scripttosource "/home/mk/ansys/install/ansys_inc/v190/commonfiles/configs/linx64/config/ConfigCommon.tcl" -sourcedir "/tmp/ans_install_tmp320" -os_lang en-us -install ' terminated after 1 attempts with the following error(s): Unknown error Exit Code: 127 >>>
  >
- November 26, 2019 at 10:38 pm
  
  tsiriaks
  Ansys Employee
  
  what is the output of env ?
  
  try renaming
  
  ~/.ansys
  
  and
  
  ~/.mw
  
  what if you set LD_LIBRARY_PATH=/home/mk/ansys/install/ansys_inc/v190/Framework/bin/Linux64/Mesa
  
  also may be worth starting Workbench with
  
  /home/mk/ansys/install/ansys_inc/v190/Framework/bin/Linux64/runwb2 -oglmesa
- November 28, 2019 at 11:09 am
  
  mskr
  Subscriber
  
  I have pasted the output of env here and let you know about the effect of your other suggestions later.
  
  https://pastebin.com/59M51K4N
- November 28, 2019 at 1:54 pm
  
  mskr
  Subscriber
  
  also may be worth starting Workbench with
  
  /home/mk/ansys/install/ansys_inc/v190/Framework/bin/Linux64/runwb2 -oglmesa
  
  => No success
- November 28, 2019 at 2:00 pm
  
  mskr
  Subscriber
  
  try renaming
  
  ~/.ansys
  
  and
  
  ~/.mw
  
  => while ~/.mw was not present in my home dir, renaming ~/.ansys to ~/.ansys_old fixed the crash, but not the font error.
  
  Workbench now looks like this:
- November 28, 2019 at 2:04 pm
  
  mskr
  Subscriber
  
  what if you set LD_LIBRARY_PATH=/home/mk/ansys/install/ansys_inc/v190/Framework/bin/Linux64/Mesa
  
  => No success
- December 2, 2019 at 8:45 pm
  
  tsiriaks
  Ansys Employee
  
  sorry we are not allowed to access the link, can you post the output of the env inline as text or as screenshot ?
  
  What is the output of
  
  cat /etc/*release
  
  lspci -vnn | grep VGA -A 12
  
  glxinfo | grep OpenGL

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