TAGGED: FAQ, installation
August 19, 2019 at 12:19 pmwillSubscriber
Ive gone to install my Discovery SpaceClaim 2019 R2 license from my online account. downloaded, unzipped, ran install.exe etc. Everything installed fine. When i go to Launch from start / ANSYS 2019 R2 / ANSYS Discovery Suite / Discovery SpaceClaim 2019 R2 i get this old legacy 'Ansys Spaceclaim direct modeler confidential' splash screen which then hangs prompting me with 'Spaceclaim 2019 R2 has stopped working'. The software wont launch.
Please can someone offer some input.
August 19, 2019 at 12:48 pmwillSubscriber
As an update, I removed all software and started again. also right clicked on the extracted .exe file and ran as admin. I'm admin on my account so should make no difference. Initial install was direct from Zip file so unsure if this was potentially the issue? The software has launched now (finally!) as expected.
August 20, 2019 at 6:43 amSubashni RavichandranAnsys Employee
Launching the setup with 'Run as admin' is an important step in the installation process.
Glad to know that the issue is resolved.
August 20, 2019 at 8:48 amSubashni RavichandranAnsys Employee
I also missed adding that unzipping the files is also an essential best practice that needs to be followed.
August 20, 2019 at 11:50 amwillSubscriber
It maybe worth adding these instructions to the download screen. From memory this isn't clear as part of the process to make everything run smoothly.
August 20, 2019 at 12:00 pmSubashni RavichandranAnsys Employee
Thank you for the feedback. We will definitely consider this.
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