September 4, 2018 at 12:11 amGlobrotherSubscriber
I've tried almost everything and I can not install the Ansys AIM student. The installation always ends with errors and this way I can not start the software.
- Already checked the username and it is ok;
- Already checked out the video drive and it looks like everything Ok (not automatic);
- Folder paths do not contain strange characters;
- I tried installing both Ansys AIM 19.1 and Ansys Workbench 19.1 (always the same error);
The operating system is Windows 7 Professeonal
Video Card: NVIDIA GeForce 310M
the Error Log displays the following:
ANSYS installation: sáb set 1 02 : 36 : 13 2018
Revision: Release 19.1
###### Error #######
Error executing configuration script in 'C:UsersCleberAppDataLocalTempans_install_tmp5556configAnsConfigWB.tcl'
"C:UsersCleberAppDataLocalTempans_install_tmp5556tclbinwinx64tcl..." "C:UsersCleberAppDataLocalTempans_install_tmp5556configAnsConfigWB.tcl" -installdir "C:Program FilesANSYS IncANSYS Student" -rev 191 -dotrev 19.1 -scripttosource "C:UsersCleberAppDataLocalTempans_install_tmp5556configConfigCommon.tcl" -sourcedir "C:UsersCleberAppDataLocalTempans_install_tmp5556" -os_lang en-us -install ' terminated after 1 attempts with the following error(s):
Exit Code: 1
Graphics Driver Verification and Setup Error.
Below are some images of the program's startup error.
First error message when opening the software:
And then :
September 4, 2018 at 9:04 amRobAnsys Employee
Please can you check your hardware is supported https://www.ansys.com/Solutions/Solutions-by-Role/IT-Professionals/Platform-Support and that you're running the installer as Admin? They're the two most common issues so best to eliminate those first.
September 4, 2018 at 4:12 pmtsiriaksAnsys Employee
Aside from Rob's suggestions, also check if you have any pending Windows update and make sure you install them all. Then reinstall ANSYS again (make sure you remove ANSYS Inc folder before you attempt the new install)
If you still have an issue, please send the screenshot of the output of the command 'set' (without quote '') in the CMD Prompt.
September 6, 2018 at 12:16 amGlobrotherSubscriber
Hi, thanks for the answers.
I did the suggested procedures, but without success.
I did the full Windows update, I uninstalled Ansys, I deleted the Ansys Inc folder, I reinstalled and the error remains the same.
Same problem with the AnsConfigWb.tcl file.
And I checked the https://www.ansys.com/Solutions/Solutions-by-Role/IT-Professionals/Platform-Support link and on the graphics cards page there is not the Gforce 310M from Nvidia which is my video card.
September 6, 2018 at 3:40 pmtsiriaksAnsys Employee
That's correct, we only support Quadro family , not GeForce. However, what you can try is to go to Nvidia website and check for the latest available driver for your model, then try to update your Nvidia GeForce driver to the latest version and reinstall ANSYS again.
If you could attach screenshot of the output of the command I mentioned that would help eliminate other causes of this issue as well.
September 27, 2018 at 7:51 pmGlobrotherSubscriber
I ended up installing version 19.0 of Ansys, but without success. Now I can not open geometry in the workbench.
The following error appears: " The Geometry editor was closed abnormally"
below is the output of the prompt for the set command:
I could not upgrade the video drive to the latest version of the dealer's site. So for one last try I will try to install version 18.2 of Ansys.
September 27, 2018 at 9:43 pmtsiriaksAnsys Employee
Thank you for the info. This helps eliminating the 'other' issue that I was thinking about.
For the 19.0 installation, do you see any error during the installation ? Or you only have this issue " The Geometry editor was closed abnormally" when launching the product ?
For the graphics driver, you meant you tried to run the installation but it didn't allow you to do so ?
Two other things to try aside from updating driver are
1. Manually register the DLLs listed below by starting a Command Prompt (DOS) "as administrator" and changing to the directory c:windowssystem32, then typing:
2. Check the PATH System Variable to make sure that C:WINDOWSsystem32;C:WINDOWS;C:WINDOWSSystem32Wbem;… entries are in front of everything else.
Like: PATH=C:WINDOWSsystem32;C:WINDOWS;C:WINDOWSSystem32Wbem;…all other entries...
September 28, 2018 at 2:00 amGlobrotherSubscriber
I really could not update the video card drive, I tried several versions and to no avail.
The installation error continues even in version 19.0, the only difference is that I can now open the workbench. See the error below:
ANSYS installation: seg set 24 11:14:07 2018
Revision: Release 19.0
###### Error #######
Error executing configuration script 'C:UsersCleberAppDataLocalTempans_install_tmp7360configAnsConfigWB.tcl'
"C:UsersCleberAppDataLocalTempans_install_tmp7360configAnsConfigWB.tcl" -installdir "E:Program FilesANSYS IncANSYS Student" -rev 190 -dotrev 19.0 -scripttosource "C:UsersCleberAppDataLocalTempans_install_tmp7360configConfigCommon.tcl" -sourcedir "C:UsersCleberAppDataLocalTempans_install_tmp7360" -os_lang en-us -install ' terminated after 1 attempts with the following error(s):
Exit Code: 1
Graphics Driver Verification and Setup Error.
Then I'll try those next steps.
September 28, 2018 at 3:42 pmtsiriaksAnsys Employee
Have you tried this driver
This is the latest one available for your GeForce 310M with Windows 7. Unfortunately, it seems like they have stopped supporting this model, so even the latest one there , the driver is still very old (2016).
What is the exact error message when you are trying to install the driver ?
I would say, you can try my #2 first , along with updating the graphics driver and see if that makes any difference.
Note: For each attempt to reinstall the ANSYS Student version, make sure that you completely remove/delete the ANSYS Inc (or ANSYS Student) folder first.
September 28, 2018 at 9:35 pmGlobrotherSubscriber
the NVIDIA installer says that no video card was found compatible with the drive, tested many versions and none worked, all presented the same problem.
procedure 1 above has been done and all the dlls are in c: windows system32.
Step 2 I did not fully understand what is to be done. you ask if the dlls are in those other directories too? No, the dlls are only in c: windows system32.
Then I opened the workbench 19.0, and now I can do some drawing in geometry, but after a while the message reappears "The Geometry editor was closed abnormally" but I close the message window and continue the work. usually it appears when you open the template
OBS: Would you have some material, manual, tutorial that would help with magnetostatic issues (permanent magnets)? If so, could you make it available? Thankful.
September 28, 2018 at 10:19 pmtsiriaksAnsys Employee
September 30, 2018 at 2:40 amGlobrotherSubscriber
October 1, 2018 at 4:06 pmtsiriaksAnsys Employee
I would focus on getting this fix first, then you can try reinstalling ANSYS products again and see if you still get the error message.
- You must be logged in to reply to this topic.
Simulation World 2022
Check out more than 70 different sessions now available on demand. Get inspired as you hear from visionary companies, leading researchers and educators from around the globe on a variety of topics from life-saving improvements in healthcare, to bold new realities of space travel. Take a leap of certainty and check out a session today here.
Earth Rescue – An Ansys Online Series
The climate crisis is here. But so is the human ingenuity to fight it. Earth Rescue reveals what visionary companies are doing today to engineer radical new ideas in the fight against climate change. Click here to watch the first episode.
Subscribe to the Ansys Blog to get great new content about the power of simulation delivered right to your email on a weekly basis. With content from Ansys experts, partners and customers you will learn about product development advances, thought leadership and trends and tips to better use Ansys tools. Sign up here.
- Limitations to Student License?
- Missing Analysis Systems from toolbox
- ANSYS License Manager Error
- Not seeing any items in the ANSYS Workbench toolbox?
- “An error occurred while starting the solver module.” – Maybe licence problem?
- FLUENT application Failed to start
- Please recommend the configuration of the computer workstation
- No license available at this time
- I am using MacBook Pro with M1chip, how can I install or any other ways to use Ansys ?
- Problem with ANSYS 18.2 SpaceClaim
© 2022 Copyright ANSYS, Inc. All rights reserved.