Internal server error

- August 30, 2021 at 12:40 pm
  
  paul
  Subscriber
  
  Hello, We try to login the ANSYS portal, but somehow it gives an error when we login with the following mail (see image): philippe@dekkenmachinery.com If we try to login with my personal account everything works fine (on the same computer). Could someone check this mail and why its not working?
- August 30, 2021 at 3:14 pm
  
  Subashni Ravichandran
  Ansys Employee
  
  Hello Paesc
  
  By Ansys Portal do you mean the Ansys Customer portal or the Discovery Accounts or Discovery Forum page?
  - August 31, 2021 at 8:20 am
    
    paul
    Subscriber
    
    Subashni Discovery accounts and Discovery forum
  - September 2, 2021 at 2:14 pm
    
    paul
    Subscriber
    
    Subashni Any Information?
- September 3, 2021 at 11:11 am
  
  Subashni Ravichandran
  Ansys Employee
  
  Hello Paesc
  
  I'm not sure what could be the issue here. I checked the customer's details from my end and everything seems to be fine. Let me check with the team to see if there is any issue with the servers.
  
  In the meantime, can you please ask the customer to clear browser cache and try again? Or maybe use an incognito window or a different browser to login to his account? It could be that sometime the cache save in the browser, that is blocking the login.

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