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    • Jocelyn Dubuc
      Subscriber

      I just installed Ansys student 2021R2 and I'm unable to use SpaceClaim. I can open a project in Workbench just fine but when I try to open SpaceClaim (either through the project or just standalone) I get this error message, followed by a message telling me that no valid license was found. However, the license should be built-in and valid until 01/31/2023. How can I get SpaceClaim to work?

       

    • George Karnos
      Ansys Employee

      Under %TEMP%\.ansys you should see license debug files.
      Are there any errors listed in the debug files?

      • Jocelyn Dubuc
        Subscriber

        Here is what I see in the license debug file when I try to open SpaceClaim. Please let me know if this isn't what you're talking about.

        • Jocelyn Dubuc
          Subscriber

          When I open licdebug.SPACECLAIM.212.out, this is what I see for my most recent start-up of SpaceClaim:

           

          2022/10/19 15:16:28    INFO                Starting Licensing Client Proxy server.
          2022/10/19 15:16:28    INFO                C:\Program Files\ANSYS Inc\ANSYS Student\v212\licensingclient\winx64\ansyscl.exe -acl 7228.63445 -nodaemon -log C:\Users\jocel\AppData\Local\Temp\.ansys\ansyscl.BonneJournée.7228.63445.log
          2022/10/19 15:16:28    INFO                Started ANSYSLI server.
          2022/10/19 15:16:30    CLIENT_CONNECT                                                                                           1/1/1/1   7228:SPACECLAIM:jocel@BonneJournée:winx64                  7380:10.192.177.151 
          2022/10/19 15:16:30    NEW_CONNECTION      Connected to Licensing Client Proxy server: 51079@127.0.0.1.

    • George Karnos
      Ansys Employee

       

      Exit all ansys programs.

      Try renaming:

      %APPDATA%\Ansys
      to:
      %APPDATA%\Ansys.old

      And:
      %APPDATA%\SpaceClaim
      to:
      %APPDATA%\SpaceClaim.old

      Now try to run.

       

      • Jocelyn Dubuc
        Subscriber

        Just tried this. I am still getting the same error message when I try to launch SpaceClaim.

    • George Karnos
      Ansys Employee

      If this a new installation, I recommend changing the Hostname of the machine...

      BonneJournée  contains a special character and most likely is interferring with license .

      Example... Change from BonneJournée to BonneJournee

      Also, when was this version downloaded?

      Did you download the following version:   2021 R2.1

      • Jocelyn Dubuc
        Subscriber

        Ok, I will try changing the hostname and tell you what happens. I downloaded it yesterday (Oct. 18th) to try and see if a fresh install would fix the problem.

      • Jocelyn Dubuc
        Subscriber

        Changing the hostname did the trick. Everything seems to work now. Thank you so much for your help! 

    • George Karnos
      Ansys Employee

      Also, was there a previous version installed?

       

      • Jocelyn Dubuc
        Subscriber

        I had installed version 2021 R2.1 before but uninstalled to try and see if a fresh install would fix my problem. 

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