October 18, 2022 at 2:46 pmJocelyn DubucSubscriber
I just installed Ansys student 2021R2 and I'm unable to use SpaceClaim. I can open a project in Workbench just fine but when I try to open SpaceClaim (either through the project or just standalone) I get this error message, followed by a message telling me that no valid license was found. However, the license should be built-in and valid until 01/31/2023. How can I get SpaceClaim to work?
October 19, 2022 at 11:30 amGeorge KarnosAnsys Employee
Under %TEMP%\.ansys you should see license debug files.
Are there any errors listed in the debug files?
October 19, 2022 at 7:20 pmJocelyn DubucSubscriber
October 19, 2022 at 7:22 pmJocelyn DubucSubscriber
When I open licdebug.SPACECLAIM.212.out, this is what I see for my most recent start-up of SpaceClaim:
2022/10/19 15:16:28 INFO Starting Licensing Client Proxy server.
2022/10/19 15:16:28 INFO C:\Program Files\ANSYS Inc\ANSYS Student\v212\licensingclient\winx64\ansyscl.exe -acl 7228.63445 -nodaemon -log C:\Users\jocel\AppData\Local\Temp\.ansys\ansyscl.BonneJournée.7228.63445.log
2022/10/19 15:16:28 INFO Started ANSYSLI server.
2022/10/19 15:16:30 CLIENT_CONNECT 1/1/1/1 7228:SPACECLAIM:jocel@BonneJournée:winx64 7380:10.192.177.151
2022/10/19 15:16:30 NEW_CONNECTION Connected to Licensing Client Proxy server: email@example.com.
October 19, 2022 at 7:31 pmGeorge KarnosAnsys Employee
Exit all ansys programs.
Now try to run.
October 19, 2022 at 7:43 pmJocelyn DubucSubscriber
Just tried this. I am still getting the same error message when I try to launch SpaceClaim.
October 19, 2022 at 8:06 pmGeorge KarnosAnsys Employee
If this a new installation, I recommend changing the Hostname of the machine...
BonneJournée contains a special character and most likely is interferring with license .
Example... Change from BonneJournée to BonneJournee
Also, when was this version downloaded?
October 19, 2022 at 8:10 pmJocelyn DubucSubscriber
Ok, I will try changing the hostname and tell you what happens. I downloaded it yesterday (Oct. 18th) to try and see if a fresh install would fix the problem.
October 19, 2022 at 8:17 pmJocelyn DubucSubscriber
Changing the hostname did the trick. Everything seems to work now. Thank you so much for your help!
October 19, 2022 at 8:07 pmGeorge KarnosAnsys Employee
Also, was there a previous version installed?
October 19, 2022 at 8:11 pmJocelyn DubucSubscriber
I had installed version 2021 R2.1 before but uninstalled to try and see if a fresh install would fix my problem.
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