Issue with ANSYS 19.2 version

- November 13, 2018 at 9:54 pm
  
  vmadhavareddy4
  Subscriber
  
  Hi.
  I am having issues opening the software from yesterday. Till yesterday it worked properly but today when I tried to open the software it is not opening. I uninstalled and reinstalled it but still not opening. Can anyone suggest any solutions.
  Thank you.
- November 14, 2018 at 1:44 am
  
  tsiriaks
  Ansys Employee
  
  Hi vmadhavareddy4,
  
  Could you post the screenshot of the issue ?
  
  Thanks,
  
  Win
- November 15, 2018 at 8:44 pm
  
  vmadhavareddy4
  Subscriber
  
  Hello
  
  Thanks for the reply.
  
  A very good day.
  
  I don't see any error messages showing while I am starting ANSYS software. once I open the workbench it has to read all the directory files right, like licence, fluent, CAD and everything, but in my case when it starts it only shows initializing license and then disappears, it does not read any installed directories to initiate the programme, I tried uninstalling and installing It but no luck. after the installation in the log file it is showing an error says
  
  ErrorLogger.errorFilePath is C:Program FilesANSYS IncANSYS STudentv192CADConfigLogsCADConfigurationMgr.err
  
  please assist me in this regard to solve this issue. there is lot at stake in my academics, I have to use ANSYS no matter what to complete my degree, or else I am screwed.
  
  looking for your reply.
  
  Thank you.
- November 15, 2018 at 11:32 pm
  
  tsiriaks
  Ansys Employee
  
  Hi vmadhavareddy4,
  
  Please try this. Open CMD Prompt and issue the following command
  
  move %appdata%ansysv192 %appdata%ansysv192.old
  
  Does this make any difference ?
  
  Thanks,
  
  Win
- November 16, 2018 at 3:51 am
  
  vmadhavareddy4
  Subscriber
  
  Hello
  
  Thank you for the reply
  
  I have tried this but the cmd is showing syntax of the command is incorrect
  
  Please tell me any other method use to resolve the issue
  
  looking forward for your reply.
  
  Thank you
- November 16, 2018 at 4:35 pm
  
  tsiriaks
  Ansys Employee
  
  Hi vmadhavareddy4,
  
  Did you copy and paste the entire line ?
  
  Please post the screenshot of the CMD Prompt
  
  Thanks,
  
  Win
- November 17, 2018 at 11:27 pm
  
  vmadhavareddy4
  Subscriber
  
  Looking forward for your reply.
  
  Thank you.
- November 19, 2018 at 6:16 pm
  
  tsiriaks
  Ansys Employee
  
  Can you try running that command in non-elevated (not admin) CMD Prompt ?
  
  If you still have the issue, what is the output of
  
  echo %appdata%
  
  It could be that your username has space or some special characters.
  
  Thank you,
  
  Win
- November 30, 2018 at 3:56 am
  
  vmadhavareddy4
  Subscriber
  
  Hello
  
  It did not help at all, but thanks for the help though. I have installed ANSYS 19.1 version in my pc it is working right now
  
  Thank you.
- December 1, 2018 at 1:14 am
  
  tsiriaks
  Ansys Employee
  
  Sounds good.
  
  Thanks for the update.
  
  Win

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