August 10, 2019 at 10:34 pm
August 11, 2019 at 6:31 amshuyil13Subscriber
Same happened to me.
Try another desktop and it installed successfully, but this one just can't work.
The error message is:
Maxwell is busy, expecting user input or has experienced an error
EditSystem failed with "Ansys.Ansoft.CoreAddin.Exceptions.ProxyAPICallFailureException: Maxwell is busy, expecting user input or has experienced an error
at Ansys.Ansoft.CoreAddin.ProxyCommunication.DirectProxyCommunicator.EditSystem(LaunchSystemInDesktopCmdBlock block)
at Ansys.Ansoft.CoreAddin.Data.DesktopDesignInfoEntityOperations.EditSystem(IFullContext context, DataReference system, TypedInt desktopLaunchFlags)" for C:Users15105AppDataLocalTempWB_DESKTOP-28RHI7G_15105_14616_2unsaved_project_filesdpallglobalAnsoftMaxwellProject.aedt
Can not access desktop
August 12, 2019 at 7:13 pmtsiriaksAnsys Employee
So, your Workbench is from ANSYS Student (free) version ?
If so, you can't use this with your paid Electronics Desktop license.
August 12, 2019 at 7:49 pmJenny896Subscriber
Our university provides full license. And the same installation pack works well on other computers in our lab, but it just can't work on my computer. I can open the EDT alone and build a geometry model, but it can't solve the model. And it cannot be opened through the Workbench.
August 12, 2019 at 7:57 pmJenny896Subscriber
And every time I open the EDT through workbench, the workbench will show it's busy. And then the EDT get stuck, I can only force to close through task manager.
August 12, 2019 at 9:06 pmtsiriaksAnsys Employee
If you open up a blank Workbench session, save it to be under C:Temp, then add Maxwell 3D systems, do you get the same issue ?
August 12, 2019 at 9:21 pmJenny896Subscriber
Yes the same issue still occurs. I also tried changing the default folder for temporary files and the result is also the same.
August 12, 2019 at 10:40 pmtsiriaksAnsys Employee
what if you reset ANSYS configuration ? Open CMD Prompt, then issue the following command
move %appdata%ansys %appdata%ansys.old
If that doesn't help, can you try logging into Windows by another user account and use the software ?
Lastly, try temporarily turning off all security software (Firewall, antivirus, etc.)
August 12, 2019 at 11:55 pmJenny896Subscriber
Thank you! I turn off the security software and the problem is solved!
August 13, 2019 at 4:51 pmtsiriaksAnsys Employee
That's great !
Thanks for the update.
You don't have to permanently turn it off. You can just turn it back on but add 'exclusions' for ANSYS.
Please mark the thread as 'resolved' ('Is Solution') so we know there is a resolution here.
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