Learning Forum

[mi.fura]

Hello, Can you help me please? Customer has problem with run Discovery SpaceClaim on 1 PC. The software on this computer previously worked. The software can not be started from yesterday. When he click on Discovery icon, Discovery did not run. Please see attached video.He tried run Discovery also as ADMIN but not responsed. Also I send you pictures (install_licconfig.jpg, install_log.jpg). I see that RSS is disabled. May it be reason for issue with running Discovery? Customer made upgrade win 10 from version 1709 to 1803. He´s back now on version 1709, maybe version of win was causing a problem. Thanks for help. Best Regards Miki

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[Naresh Patre]

Hello Miki

Can you try following options one-by-one and let me know if it helps to resolve the issue:

1. Delete all files from %temp% folder

2. Type %appdata% in windows search. This will open ~AppdataRoaming folder. In this folder, open SpaceClaim folder and rename DiscoverySpaceClaim to DiscoverySpaceClaim_old

3. Deactivate the license as follows:

• Launch the Windows Command Prompt in administrative mode.
• In the command prompt, type in:

          cd C:Program FilesANSYS IncShared FilesLicensingwinx64

          (this is the default installation directory of Discovery products. If you have installed it at a different location, enter appropriate path where ansysls_client.exe is present)

• Once in that directory, run the following command:

             ansysls_client -DeactivateAllEntitlements

• Then re-run the software and activate by logging in with your Discovery account login. 

[mi.fura]

Hello Naresh Patre 

I tried all your adviced, but Discovery is not possible run.

I send you new picture, from cmd and account login.

What the next step?

Thanks.

 

Best Regards

Miki

[Naresh Patre]

Miki Upon deactivation, launch Discovery SpaceClaim and it will ask you to sign up. Use Discovery login credentials for signing up. Let me know if the product launches successfully.

[mi.fura]

Naresh Patre After clicking on the Discovery icon, the program can not be started, so I can not use the login information. It is the same aj on video, which I sent first.

[Naresh Patre]

Miki Thank you for the update, I will discuss with the team and get back to you.

[mi.fura]

Hello @Naresh Patre  Have you some news about this?

Thanks.

[Naresh Patre]

Miki Can you try below suggestions one by one:

1. Try also deleting C:usersusernameappdataLocalSpaceClaim
2. Try disabling all antivirus or firewall applications and try again.
3. If above suggestions don't work, send diagnostic files as follows:

• Launch the Client ANSLIC_ADMIN Utility from Windows Search option.
• Click View Status/Diagnostic Options
• Click Gather Diagnostic Information
• Select Yes when prompted
• If you would like to specify the directory of the diagnostic files, select Yes. If not, select No (there will be a pop-up window displaying the location of the diagnostic files once it’s finished gathering the files)
• Please zip the entire diagnostic directory and email it to discovery-support@ansys.com

[mi.fura]

Naresh Patre Thank you for advice.

Sorry, but today is not possible tried these tests, tomorrow it should be possible.

I will inform you about result.

Best Regards

Miki

[mi.fura]

Hello Naresh Patre

I deleted - C:usersusernameappdataLocalSpaceClaim and then I turned off antivirus and firewall.

Discovery was running. Then I turned off Discovery and turned on antivirus and firewall, and again open Discovery and it ran.

Issue was resolved.

Thank you very much.

 

Best Regards

 

Miki

[Naresh Patre]

Miki Thank you for the update and glad to know that the problem is resolved!