JT file with PMI – SpaceClaim

- April 19, 2021 at 10:03 am
  
  l.janicek
  Subscriber
  
  🛈 This post originally contained file attachments which have been removed in compliance with the updated Ansys Learning Forum Terms & Conditions
  
  Hello, our customer has an issue with opening the JT file with PMI informations in the SpaceClaim.
  
  His colleagues and I can open the JT file with all PMI and we see the PMI. He opens the JT file, but without the PMI (he doesen't see the PMI informations). We tried reinstall the SpaceClaim and edited different settings, but without success.
  
  Could you tell me, where can be the problem?
  
  Thank you.
  
  Regards, Lukas
- April 19, 2021 at 11:03 am
  
  Subashni Ravichandran
  Ansys Employee
  
  Hello Lukas Can you please confirm if the customer has Import PMI option turned on the SpaceClaim Options for JT format? (refer image)
  - April 19, 2021 at 11:29 am
    
    l.janicek
    Subscriber
    
    Hello Subashni
    
    Of course, he has turned on the option. I tried the same settings as I have, then also different settings, but without success.
    
    Lukas
- April 28, 2021 at 7:30 am
  
  Subashni Ravichandran
  Ansys Employee
  
  Hello Lukas
  
  I'm unable to reproduce this issue. I'm able to open the file attached with the PMI.
  
  Can you please request the customer to perform a clean reinstall of Spaceclaim. It could be some installation issue that is causing this problem for the customer.
  - April 28, 2021 at 8:19 am
    
    l.janicek
    Subscriber
    
    Hello Subashni
    
    We performed a clean reinstall of SpaceClaim three times, but without success.
    
    We tried different options - firewall off, antivirus off, UAC, log as an Admin, non of that helped.
- May 7, 2021 at 11:17 am
  
  Subashni Ravichandran
  Ansys Employee
  
  Hello Lukas
  
  Can you please share the customer's application log files after trying to import the JT file?
- May 26, 2021 at 10:00 am
  
  Subashni Ravichandran
  Ansys Employee
  
  Hello Lukas
  
  I haven't heard back from you. Can you please share the customers Application log files so that I can check if there is any issue there?
  - May 26, 2021 at 10:18 am
    
    l.janicek
    Subscriber
    
    Hello Subashni
    
    I am so sorry, I overlooked your request. Could you tell me, where to find log files?
    
    Thank you, Lukas

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