Discovery Import

Discovery Import

JT file with PMI – SpaceClaim

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    • l.janicek
      Subscriber
      ūüõą This post originally contained file attachments which have been removed in compliance with the updated Ansys Learning Forum Terms & Conditions

      Hello, our customer has an issue with opening the JT file with PMI informations in the SpaceClaim.

      His colleagues and I can open the JT file with all PMI and we see the PMI. He opens the JT file, but without the PMI (he doesen't see the PMI informations). We tried reinstall the SpaceClaim and edited different settings, but without success.

       

      Could you tell me, where can be the problem?

       

      Thank you.

       

      Regards, Lukas

    • Subashni Ravichandran
      Ansys Employee
      Hello Lukas Can you please confirm if the customer has Import PMI option turned on the SpaceClaim Options for JT format? (refer image)
      • l.janicek
        Subscriber

        Hello Subashni 

        Of course, he has turned on the option. I tried the same settings as I have, then also different settings, but without success. 

         

        Lukas

    • Subashni Ravichandran
      Ansys Employee

      Hello Lukas

      I'm unable to reproduce this issue. I'm able to open the file attached with the PMI.

      Can you please request the customer to perform a clean reinstall of Spaceclaim. It could be some installation issue that is causing this problem for the customer.

      • l.janicek
        Subscriber

        Hello Subashni 

         

        We performed a clean reinstall of SpaceClaim three times, but without success.

        We tried different options -  firewall off, antivirus off, UAC, log as an Admin, non of that helped.

    • Subashni Ravichandran
      Ansys Employee

      Hello Lukas

      Can you please share the customer's application log files after trying to import the JT file?

    • Subashni Ravichandran
      Ansys Employee

      Hello Lukas

      I haven't heard back from you. Can you please share the customers Application log files so that I can check if there is any issue there?

      • l.janicek
        Subscriber

        Hello Subashni 

        I am so sorry, I overlooked your request. Could you tell me, where to find log files?

         

        Thank you, Lukas

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