Ansys Products

Ansys Products

Licence Manager Error

    • Zohreh Iranmanesh
      Subscriber

      I have installed Ansys 2022 R without error, but when I try to install the license manager, I get an error, and as you can see in the attached picture, neither the license manager install nor Ansys Fluent works. I read the license manager guide, but I cannot figure out how I can fix the error.

    • George Karnos
      Ansys Employee

      Is this machine the license manager? Do you have a License file that is to be insalled on this machine?
      What is the contents of the *.err files located under c:\program files\Ansys Inc\

    • Zohreh Iranmanesh
      Subscriber

      Yes, It is the License manager. Is this the folder with the name ANSISLICMAN? The below picture is the Error log:

    • George Karnos
      Ansys Employee

      The folder name is: Program files\Ansys Inc\

      Is there anything else listed in the file? any error? or is that picture all that is in the file?
      What is contained in the following file:
      c:\program files\Ansys Inc\shared files\licensing\license.log

    • Zohreh Iranmanesh
      Subscriber

      There are four log files (install and installconfig logs) in my Ansys Inc folder; how can I share them with you. The below pictures are the Ansys Inc & licencing folders:

    • George Karnos
      Ansys Employee

      Rub through the following:

      Run the ANSYS License Management Center

      To open the ANSYS License Management Center:

      Windows:
      Click Start>All Programs>ANSYS, Inc. License Manager>ANSYS License Management Center

      Once the License Management Center is open:
      Click on "Gather Diagnostic Information"
      Choose Save to File
      This will create a zip file in the browser's download directory.
      It will display the filename in the window.

      I will have you send me this file. What is your email address?



    • Zohreh Iranmanesh
      Subscriber

       

      Could you please send an email to the below address (my email), so I can sprovide you with the file.

       

       

    • George Karnos
      Ansys Employee

      sent!

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