Discovery Import

Discovery Import

License error

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    • pgarcia
      Subscriber
      Hello   I am finding this error when opening Discovery: attached the diganostic info too.
      🛈 This post originally contained file attachments which have been removed in compliance with the updated Ansys Learning Forum Terms & Conditions
      Thanks in advanced     Regards   Pedro.
    • Naresh Patre
      Ansys Employee

      Hello Matt Madore

      Can you please assist with this licensing query?

    • ANSYS_MMadore
      Ansys Employee

      pedroare It appears you may need to have your license reissued as the license currently installed doesn't contain the new Discovery license features, which are required for the newer releases. The ASC for the account should be able to download an updated license from the licensing portal (http://licensing.ansys.com)

    • pgarcia
      Subscriber
      Matt Madore Hi,  this is one of the laptop we are using to show demos to the customer, the license is the Channel partner bundle, see attached. Regards
    • ANSYS_MMadore
      Ansys Employee

      pedroare I understand that, the license needs to be reissued as the license features have changed since the license was originally issued. If you obtain a new license file it should resolve the issue. I can confirm that the license available on the licensing portal (http://licensing.ansys.com) does include the updated feature set.

    • ANSYS_MMadore
      Ansys Employee

      pedroare I've emailed you a copy of the license file that you can install.

    • pgarcia
      Subscriber

      Matt Madore Thank you very much , now it works.

      Regards

      Pedro.

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