Photonics

Photonics

Topics related to Lumerical and more

License Error with Lumerical Software.

    • Michael Beales
      Subscriber

      Hi,

       

      Was wondering if anyone had any idea what this error means in Lumerical. We have lumerical licenses on our Ansys License Server and the software seems to be working correctly from other hosts.

      Many Thanks

      Mike Beales

      University of Southampton

       

      Running SLURM prolog script on gold54.cluster.local
      ===============================================================================
      Job started on Mon Sep 11 14:33:46 BST 2023
      Job ID          : 4749263
      Job name        : lumerical.slurm
      WorkDir         : /mainfs/home/mn3m11/lumerical_example
      Command         : /mainfs/home/mn3m11/lumerical_example/lumerical.slurm
      Partition       : serial
      Num hosts       : 1
      Num cores       : 20
      Num of tasks    : 20
      Hosts allocated : gold54
      Job Output Follows ...
      ===============================================================================
      gold54.cluster.local(process 0): Error: Could not connect to Ansys license server specified at 10550@AnsysLM4.soton.ac.uk;10550@AnsysLM5.soton.ac.uk;10550@AnsysLM6.soton.ac.uk
      Would you like to reconfigure your license settings?, Response: No
      gold54.cluster.local(process 0): License error: Could not connect to Ansys license server specified at 10550@AnsysLM4.soton.ac.uk;10550@AnsysLM5.soton.ac.uk;10550@AnsysLM6.soton.ac.uk
      gold54.cluster.local(process 3): Error: there was a failure with the license. Process number: 0 had this error
      gold54.cluster.local(process 9): Error: there was a failure with the license. Process number: 0 had this error
      gold54.cluster.local(process 10): Error: there was a failure with the license. Process number: 0 had this error
      gold54.cluster.local(process 11): Error: there was a failure with the license. Process number: 0 had this error
      gold54.cluster.local(process 13): Error: there was a failure with the license. Process number: 0 had this error
      gold54.cluster.local(process 15): Error: there was a failure with the license. Process number: 0 had this error
      gold54.cluster.local(process 0): Error: there was a failure with the license. Process number: 0 had this error
      gold54.cluster.local(process 1): Error: there was a failure with the license. Process number: 0 had this error
      gold54.cluster.local(process 2): Error: there was a failure with the license. Process number: 0 had this error
      gold54.cluster.local(process 4): Error: there was a failure with the license. Process number: 0 had this error
      gold54.cluster.local(process 5): Error: there was a failure with the license. Process number: 0 had this error
      gold54.cluster.local(process 6): Error: there was a failure with the license. Process number: 0 had this error
      gold54.cluster.local(process 7): Error: there was a failure with the license. Process number: 0 had this error
      gold54.cluster.local(process 14): Error: there was a failure with the license. Process number: 0 had this error
      gold54.cluster.local(process 16): Error: there was a failure with the license. Process number: 0 had this error
      gold54.cluster.local(process 18): Error: there was a failure with the license. Process number: 0 had this error
      gold54.cluster.local(process 19): Error: there was a failure with the license. Process number: 0 had this error
      gold54.cluster.local(process 17): Error: there was a failure with the license. Process number: 0 had this error
      gold54.cluster.local(process 8): Error: there was a failure with the license. Process number: 0 had this error
      gold54.cluster.local(process 12): Error: there was a failure with the license. Process number: 0 had this error
      ==============================================================================
      Running epilogue script on gold54.

       

      Submit time  : 2023-09-11T14:33:45
      Start time   : 2023-09-11T14:33:46
      End time     : 2023-09-11T14:33:56
      Elapsed time : 00:00:10 (Timelimit=00:10:00)

       

      Job ID: 4749263
      Cluster: i5
      User/Group: mn3m11/pn
      State: FAILED (exit code 3)
      Nodes: 1
      Cores per node: 20
      CPU Utilized: 00:00:24
      CPU Efficiency: 12.00% of 00:03:20 core-walltime
      Job Wall-clock time: 00:00:10
      Memory Utilized: 2.19 MB
      Memory Efficiency: 0.00% of 461.43 GB

    • Lito Yap
      Ansys Employee

      @MIke, 

      The error indicates that the cluster is not able to connect to the server on the ports used by the license manager. 

      gold54.cluster.local(process 0): Error: Could not connect to Ansys license server specified at 10550@AnsysLM4.soton.ac.uk;10550@AnsysLM5.soton.ac.uk;10550@AnsysLM6.soton.ac.uk

      Consult your IT/cluster admin to allow connection between the license server and the cluster on the ports used by the Ansys license manager on the server. 

Viewing 1 reply thread
  • You must be logged in to reply to this topic.