Learning Forum

[sam.nardella]

customer registered his entitlement with command prompt, but he cannot open spaceclaim.

what else can I check ?

I made sure he has subscription set in license mode manager, it asks for credentials and he puts password, then he gets error no licenses enabling …..

[Subashni Ravichandran]

Hello samLeap

Could you please go through this Troubleshooting page and send us the log files as mentioned in #6?

[sam.nardella]

Customer had this working previously then their subscription expired.

then he did a trial on his personal email while we processed their renewal order.

now it doesn't work.

[sam.nardella]

This is output:

Microsoft Windows [Version 10.0.18362.836]
(c) 2019 Microsoft Corporation. All rights reserved.

C:WINDOWSsystem32>C:My_ProjectsOldVersionscurl_7_53_1
'C:My_ProjectsOldVersionscurl_7_53_1' is not recognized as an internal or external command,
operable program or batch file.

C:WINDOWSsystem32>cd C:My_ProjectsOldVersionscurl_7_53_1

C:My_ProjectsOldVersionscurl_7_53_1>curl.exe -v https://ansys-fno.flexnetoperations.com
* Rebuilt URL to: https://ansys-fno.flexnetoperations.com/
*   Trying 64.14.29.39...
* TCP_NODELAY set
* Connected to ansys-fno.flexnetoperations.com (64.14.29.39) port 443 (#0)
* ALPN, offering h2
* ALPN, offering http/1.1
* Cipher selection: ALL:!EXPORT:!EXPORT40:!EXPORT56:!aNULL:!LOW:!RC4:@STRENGTH
* successfully set certificate verify locations:
*   CAfile: C:My_ProjectsOldVersionscurl_7_53_1ca-bundle.crt
  CApath: none
* TLSv1.2 (OUT), TLS header, Certificate Status (22):
* TLSv1.2 (OUT), TLS handshake, Client hello (1):
* TLSv1.2 (IN), TLS handshake, Server hello (2):
* TLSv1.2 (IN), TLS handshake, Certificate (11):
* TLSv1.2 (IN), TLS handshake, Server finished (14):
* TLSv1.2 (OUT), TLS handshake, Client key exchange (16):
* TLSv1.2 (OUT), TLS change cipher, Client hello (1):
* TLSv1.2 (OUT), TLS handshake, Finished (20):
* TLSv1.2 (IN), TLS change cipher, Client hello (1):
* TLSv1.2 (IN), TLS handshake, Finished (20):
* SSL connection using TLSv1.2 / AES256-SHA256
* ALPN, server accepted to use http/1.1
* Server certificate:
*  subject: C=US; ST=Illinois; L=Itasca; O=Flexera Software LLC; OU=Prod IT; CN=*.flexnetoperations.com
*  start date: Dec 13 00:00:00 2019 GMT
*  expire date: Feb  9 12:00:00 2022 GMT
*  subjectAltName: host "ansys-fno.flexnetoperations.com" matched cert's "*.flexnetoperations.com"
*  issuer: C=US; O=DigiCert Inc; CN=DigiCert SHA2 Secure Server CA
*  SSL certificate verify ok.
> GET / HTTP/1.1
> Host: ansys-fno.flexnetoperations.com
> User-Agent: curl/7.53.1
> Accept: */*
>
< HTTP/1.1 403 Forbidden
< Date: Thu, 21 May 2020 00:41:53 GMT
< Server: Apache
< Content-Length: 21
< Content-Type: text/html; charset=iso-8859-1
< Set-Cookie: NSC_10.100.1.39_GOPXFC_443=5ccba3d8145ad538d70c7b29e8361577743bef1de25525d085ea35e7643cc632e0ff2697;path=/;secure;httponly
< Strict-Transport-Security: max-age=4294967294
<
Error 403 - Forbidden* Connection #0 to host ansys-fno.flexnetoperations.com left intact

C:My_ProjectsOldVersionscurl_7_53_1>

[Subashni Ravichandran]

Hello samLeap

The curl output seems fine.  Could you please zip and send us the %temp%>.ansys folder? Also, could you share us the customer ID so that we can check at our end? You can email this to us at ansys-discovery-support@ansys.com

[Naresh Patre]

Hello samLeap

Can you please let me know if this customer's issue has been resolved or not?