August 15, 2019 at 5:13 amrozer00Subscriber
I had installed student version ansys 19.2 on June 2019 having license durability for 12 months.Now message is being displayed regarding expiry within 15 days or contact ansys sales representative.Kindly,sort out this issue as soon as possible.
August 15, 2019 at 10:41 amRobAnsys Employee
Please can you post the images into the message? Staff are not permitted to open/download attachments.
August 15, 2019 at 1:06 pm
August 15, 2019 at 3:40 pmRobAnsys Employee
Odd. Please can you post the licence file too? That'll help figure out why it's complaining.
August 15, 2019 at 4:05 pmrozer00Subscriber
August 15, 2019 at 4:40 pmrozer00Subscriber
DISPLAY THE LICENSE STATUS:
ANSYS Licensing Interconnect path =
ANSYS FLEXlm license path = C:Program FilesANSYS IncANSYS StudentShared FilesLicensingstudent.lic
***** Note: Due to a FLEXlm limitation, all tasks may not be found *****
***** LICENSE SERVER STATUS: C:Program FilesANSYS IncANSYS StudentShared FilesLicensingstudent.lic *****
lmutil - Copyright (c) 1989-2015 Flexera Software LLC. All Rights Reserved.
[Detecting lmgrd processes...]
Error getting status: No SERVER lines in license file. (-13,66)
August 15, 2019 at 4:43 pmrozer00Subscriber
Welcome to the Client ANSYS, Inc. Licensing Administration Utility
Installation directory: C:Program FilesANSYS IncANSYS Student
Aug 15, 2019 22:11: Attempting to display the customer number(s)...
Customer number = 1055371
August 15, 2019 at 4:57 pmtsiriaksAnsys Employee
Sorry about the confusion. It says 12 months but that's not from the time that you install it. It's from the time that the package was uploaded on the website. The expiration date is always a fixed date regardless of when users download and install it. You can see on the left of the button when you click 'AGREE & DOWNLOAD' , that is the fix expiration date. For 19.2, the built-in license will be expired on 8/31/19 . So, what you are seeing is expected.
We do have a workaround to help extending the license for old versions of ANSYS. Please see this post
August 16, 2019 at 11:17 amrozer00Subscriber
I had access to link provided by you https://forum.ansys.com/forums/topic/how-can-i-renew-ansys-student-version-license/ but I was unable to renew my license.Kindly,help me out of this problem its very important to me.I need to renew this software.
August 16, 2019 at 12:54 pmRobAnsys Employee
You weren't able to download or you weren't able to extract the file?
August 16, 2019 at 4:43 pmrozer00Subscriber
Unable to extract files as files are not present in folder downloaded by me online.How to renew license?
August 16, 2019 at 6:36 pmtsiriaksAnsys Employee
Can you post the screenshot of that folder ?
August 22, 2019 at 1:13 pmrozer00Subscriber
screenshot is being provided above.Kindly resolve issue as soon as possible.
August 22, 2019 at 3:52 pmtsiriaksAnsys Employee
you have to look for the 'student' folder from the unzipped of the installation package that you downloaded, not from your installation directory.
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