February 13, 2023 at 6:17 pmEdward WedgburySubscriber
I have had recent issues regarding my license. I had my ANSYS Student edition downloaded on my laptop, which worked for several weeks but has stopped working in the past fortnight. The error message attached shows up when I try to solve a simulation. Any help would be greatly appreciated.
"Maximum number of licensed demo users already reached"
February 14, 2023 at 3:23 pmRobAnsys Employee
Which version were you using? The licences do expire after about a year (some extensions may be available but you need to download & install the new build) so that may be the case.
February 15, 2023 at 9:19 pmEdward WedgburySubscriber
I am using 2023 R1
February 15, 2023 at 2:19 pmANSYS_MMadoreAnsys Employee
Please reboot your machine. You should be able to run 1 instance of Ansys, but if you try to run 2 you would encounter the error message you are seeing. If no instances are open, please check your Task Manager to stop any hung processes related to Ansys which may be holding the license.
February 15, 2023 at 9:33 pmEdward WedgburySubscriber
Thanks, what sory of hung processes should I be looking for?
February 15, 2023 at 9:44 pmANSYS_MMadoreAnsys Employee
If you look in Task Manager, on the Details tab, you can add the column for Image Path Name. Look for entries which are related to Ansys.
February 15, 2023 at 9:57 pmEdward WedgburySubscriber
theres only one instance of ansys open according to task manager, but the issue still persists
February 21, 2023 at 4:43 pmANSYS_MMadoreAnsys Employee
Please share a screenshot of the task manager showing all running processes.
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