License Not Available

- February 13, 2023 at 6:17 pm
  
  Edward Wedgbury
  Subscriber
  
  Hello,
  
  I have had recent issues regarding my license. I had my ANSYS Student edition downloaded on my laptop, which worked for several weeks but has stopped working in the past fortnight. The error message attached shows up when I try to solve a simulation. Any help would be greatly appreciated.
  
  "Maximum number of licensed demo users already reached"
- February 14, 2023 at 3:23 pm
  
  Rob
  Ansys Employee
  
  Which version were you using? The licences do expire after about a year (some extensions may be available but you need to download & install the new build) so that may be the case.
  - February 15, 2023 at 9:19 pm
    
    Edward Wedgbury
    Subscriber
    
    I am using 2023 R1
- February 15, 2023 at 2:19 pm
  
  ANSYS_MMadore
  Ansys Employee
  
  Please reboot your machine. You should be able to run 1 instance of Ansys, but if you try to run 2 you would encounter the error message you are seeing. If no instances are open, please check your Task Manager to stop any hung processes related to Ansys which may be holding the license.
  - February 15, 2023 at 9:33 pm
    
    Edward Wedgbury
    Subscriber
    
    Thanks, what sory of hung processes should I be looking for?
- February 15, 2023 at 9:44 pm
  
  ANSYS_MMadore
  Ansys Employee
  
  If you look in Task Manager, on the Details tab, you can add the column for Image Path Name. Look for entries which are related to Ansys.
  - February 15, 2023 at 9:57 pm
    
    Edward Wedgbury
    Subscriber
    
    theres only one instance of ansys open according to task manager, but the issue still persists
- February 21, 2023 at 4:43 pm
  
  ANSYS_MMadore
  Ansys Employee
  
  Please share a screenshot of the task manager showing all running processes.

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