Learning Forum

[sander]

C:Windowssystem32>cd C:UsersDaanDesktopcurl_7_53_1 (1)curl_7_53_1

C:UsersDaanDesktopcurl_7_53_1 (1)curl_7_53_1>curl.exe -v https://ansys-fno.flexnetoperations.com
* Rebuilt URL to: https://ansys-fno.flexnetoperations.com/
*   Trying 64.14.29.39...
* TCP_NODELAY set
* Connected to ansys-fno.flexnetoperations.com (64.14.29.39) port 443 (#0)
* ALPN, offering h2
* ALPN, offering http/1.1
* Cipher selection: ALL:!EXPORT:!EXPORT40:!EXPORT56:!aNULL:!LOW:!RC4:@STRENGTH
* successfully set certificate verify locations:
*   CAfile: C:UsersDaanDesktopcurl_7_53_1 (1)curl_7_53_1ca-bundle.crt
  CApath: none
* TLSv1.2 (OUT), TLS header, Certificate Status (22):
* TLSv1.2 (OUT), TLS handshake, Client hello (1):
* TLSv1.2 (IN), TLS handshake, Server hello (2):
* TLSv1.2 (IN), TLS handshake, Certificate (11):
* TLSv1.2 (IN), TLS handshake, Server finished (14):
* TLSv1.2 (OUT), TLS handshake, Client key exchange (16):
* TLSv1.2 (OUT), TLS change cipher, Client hello (1):
* TLSv1.2 (OUT), TLS handshake, Finished (20):
* TLSv1.2 (IN), TLS change cipher, Client hello (1):
* TLSv1.2 (IN), TLS handshake, Finished (20):
* SSL connection using TLSv1.2 / AES256-SHA256
* ALPN, server accepted to use http/1.1
* Server certificate:
*  subject: C=US; ST=IL; L=Itasca; O=Flexera Software LLC; OU=Prod IT; CN=*.flexnetoperations.com
*  start date: Jan  4 00:00:00 2018 GMT
*  expire date: Jan  9 12:00:00 2020 GMT
*  subjectAltName: host "ansys-fno.flexnetoperations.com" matched cert's "*.flexnetoperations.com"
*  issuer: C=US; O=DigiCert Inc; CN=DigiCert SHA2 Secure Server CA
*  SSL certificate verify ok.
> GET / HTTP/1.1
> Host: ansys-fno.flexnetoperations.com
> User-Agent: curl/7.53.1
> Accept: */*
>
< HTTP/1.1 403 Forbidden
< Date: Thu, 21 Nov 2019 12:58:52 GMT
< Server: Apache
< Content-Length: 21
< Content-Type: text/html; charset=iso-8859-1
< Set-Cookie: NSC_10.100.1.39_GOPXFC_443=30dfa3db0ed07c20ce0fc5423a92db4452491b66a1a899e5fc418dc407ba8ad9e4ed8865;path=/;secure;httponly
< Strict-Transport-Security: max-age=4294967294
<
Error 403 - Forbidden* Connection #0 to host ansys-fno.flexnetoperations.com left intact

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[Subashni Ravichandran]

Hello SAESC

Could you please confirm that #5A of the troubleshooting document was implemented?
I would recommend taking help from the customer's IT team while implementing these changes.
Also, if the customer used a proxy server please go through #5B as well. 
Let me know if this works for the customer?