license problems after necessary reconfiguration of the pc

- June 7, 2019 at 7:43 am
  
  helmut.schneider
  Subscriber
  
  Hello,
  
  we had to reconfigure the pc - joined to a new Active Directory.
  
  The system does not find a valid license file and some error messages occur. I already deinstalled SpaceClaim, but now changes in behavior.
  
  I also cannot write the license key within the software as told from a supplier.
  
  How can I solve this problem?
  
  Best regards
- June 7, 2019 at 8:21 am
  
  l.janicek
  Subscriber
  
  Hi, I'm solving the same problem with our customer.
  
  Temporarily, I solved the issue with help CMD.exe, but this is just a temporary solution without using an account, only with activation ID.
  
  1. On the machine on which you want to activate a subscription, open a command window in the following ANSYS installation folder: ANSYS IncShared FilesLicensingwinx64
  2. Run the following command, replacing with the desired activation ID from this text file:
  
  ansysls_client.exe -ActivateLicenseEntitlement
  
  I hope it helps you.
  
  Have a nice day, Lukas
- June 26, 2019 at 10:44 am
  
  Naresh Patre
  Ansys Employee
  
  Hello Helmut Schneider Lukas
  
  The server issue was fixed last week and the activations can be released from the account page. Please let me know if you still see any issues.
- June 26, 2019 at 11:22 am
  
  helmut.schneider
  Subscriber
  
  The activation works again. Thanks!

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