Discovery Import

Discovery Import

license problems after necessary reconfiguration of the pc


    • helmut.schneider


      we had to reconfigure the pc - joined to a new Active Directory.

      The system does not find a valid license file and some error messages occur. I already deinstalled SpaceClaim, but now changes in behavior.

      I also cannot write the license key within the software as told from a supplier.


      How can I solve this problem?


      Best regards

    • l.janicek

      Hi, I'm solving the same problem with our customer.


      Temporarily, I solved the issue with help CMD.exe, but this is just a temporary solution without using an account, only with activation ID. 


         1. On the machine on which you want to activate a subscription, open a command window in the following          ANSYS installation folder: ANSYS IncShared FilesLicensingwinx64
         2. Run the following command, replacing with the desired activation ID from this text file:

              ansysls_client.exe -ActivateLicenseEntitlement


      I hope it helps you.


      Have a nice day, Lukas

    • Naresh Patre
      Ansys Employee

      Hello Helmut Schneider Lukas

      The server issue was fixed last week and the activations can be released from the account page. Please let me know if you still see any issues.

    • helmut.schneider

      The activation works again. Thanks!

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