Installation and Licensing

Installation and Licensing

License server error “Error: 1 licenses, unsupported by licensed server”

    • Nashwan Alhumiari
      Subscriber

      We have a license server running Ansys license manager, all the toolboxes are working fine but we recently added a new toolbox "mbseconnector_magicdraw" When I added the license to the server, I got an error "(Error: 1 licenses, unsupported by licensed server)" (see image attached)

      I tried to update the license server manager to the latest one 2023R1 but still the same issue. I also tried to combine the license file with the original one but still same issue.

      Please note both licenses are set on the same server with the same host name and MAC address

      mbseconnector_magicdraw license error

    • Nashwan Alhumiari
      Subscriber

      This might be related to post: https://forum.ansys.com/forums/topic/merging-of-two-license-files/, I am checking with the Ansys person who created the license for us.

      • Vijay
        Ansys Employee

        this error generally means the task has expired or has a future start date. Please check the start and expiry date to confirm.

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