June 5, 2023 at 8:48 pmJose MatteoSubscriber
Dear technical support team,
I hope this email finds you well.
I am writing to you as a user of ANSYS, specifically ANSYS Chemkin, and I am encountering an issue while trying to update the license on our server. Whenever I attempt to launch Chemkin, I am greeted with an error message, of which a screenshot is provided below. Our admin assistant has already renewed the license, but unfortunately, the issue persists. I am reaching out to seek your assistance in resolving this problem. Your help would be greatly appreciated.
Thank you for your attention and support!
June 6, 2023 at 6:24 pmVJAnsys Employee
What version of Chemkin are you using?
can you cd into ..ANSYS Inc/Shared Files/licensing/linx64
run lmutil lmstat firstname.lastname@example.org
Check if there is a 'rd_ckui' increment (legacy). If not, you should have cfd_solver_level3 and cfd_preppost increments (newer). If the second case is true, it is supported for Chemkin 2021R2 and newer only.
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