March 2, 2023 at 4:49 pmGeorge KountourisSubscriber
We are trying to activate the license using a local server, but despite saying "Active" in the Licenses tab, no products are accessible. Other people are using the same licensing method and it works fine. The machine has a working internet connection, and is running Ubuntu 20.04 LTS. The server used can ping my network ip just fine, and I can do the same, so it seems that the server should be reachable. I do not know if this could be related, but I am one of several users on this machine. Both our license server and my machine are using the same version of Lumerical, and presumably the same license manager by default (if this is relevant).
Any ideas on what the issue might be and how to resolve it?
March 7, 2023 at 6:36 pmLito YapAnsys Employee
From the screenshot your computer is unable to communicate with the server on TCP ports 1055/1056.
Ensure that the license server has been configured with static ports and these ports are allowed access on the license server.
>>> Ansys license manager configuration and license file installation – Ansys Optics
You mentioned that other users on your network can access and checkout the license from the same server. Are these users/computers connected to the same local network as the server (same building/room)?
Other people are using the same licensing method and it works fine. The machine has a working internet connection, and is running Ubuntu 20.04 LTS. The server used can ping my network ip just fine, and I can do the same, so it seems that the server should be reachable.
Is your computer connected to the same local network as the server? Or are you trying to connect from home? If you are not on the same local network (LAN), consult with your IT on how to connect to the server from home via the Internet.
March 8, 2023 at 3:11 pmGeorge KountourisSubscriber
Thanks for the response.
Yes, other users I am aware of have been using this license on the same LAN, as I am also trying to do. No VPN is used.
We will check the license server configuration and get back to you.
March 8, 2023 at 4:07 pmGeorge KountourisSubscriber
It turns out it was a firewall issue on the side of the server pc.
Thank you for your time.
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