Learning Forum

[stefan.brink]

Hello,

when i want to start Discovery i get an error message from windows saying "Ansys Licensing Interconnect Application. Modified for Ansys Release 19.0 does not work anymore - A Problem has prevented the application from running"

 

After waiting a bit, a window opens that allows me to sign in to my ansys account, however it then reports a timeout when trying to connect to the license server.

 

I have already opened all incoming ports for ansysli_client.exe in the windows firewall, but this didnt have any effect.

Do i have a problem with my company network blocking the connection or is there a deeper problem indicated by the crashing of the licensing application?

Thank you for your help

 

Best Regards Stefan

[Naresh Patre]

Hello Stefan,

Have you installed Discovery Live tech preview version earlier? If yes, then can you uninstall it and see if it helps to overcome this issue?

In case it doesn't help, can you please send following files for further investigation:

1. All files from %TEMP%/.ansys folder

2. Below files from folder "C:Program FilesANSYS Inc"

• install.err
• install.log
• install_licconfig.log

[stefan.brink]

No, it is the first time i have installed Discovery. I also get the same problem on my second computer.

🛈 This post originally contained file attachments which have been removed in compliance with the updated Ansys Learning Forum Terms & Conditions

[Naresh Patre]

Hello Stefan,

Can you check if below files are present in ~ANSYS IncShared FilesLicensingwinx64 folder:

FlxComm64.dll

FlxCore64.dll

[stefan.brink]

Naresh Patre 

Yes, both files are present

[Naresh Patre]

SBrink Can you check below post and see if it helps to resolve the issue: https://discoveryforum.ansys.com/t/h4ps6f/firewall-settings-required-to-unblock-ansys-discovery-products

[aaron.bell]

I'm having the same problem. Have you managed to resolve the issue yet?

[Naresh Patre]

ABell Can you check below post and see if it helps to resolve the issue: https://discoveryforum.ansys.com/t/h4ps6f/firewall-settings-required-to-unblock-ansys-discovery-products

[Brian Bueno]

The most significant problem we've encountered in activating so far is when there is a proxy server being used.

Please confirm with your network administrator that there are no restrictions on your connections to the internet.  The timeout when connecting to the server may be indicative of something being blocked.

If your internet connection is open, you may want to try temporarily disabling antivirus, firewall, and Windows Defender during the activation.

[anlook]

hi

It does not help in my case..

Firewall and Windows Defender are disabled, but "can not connect to license server for licensing operation... can not connect to 50...@localhost" error still remains after loggin in "mysubscriptions"