Ansys Products

Ansys Products

Licensing Error

    • aidanweeks95
      Subscriber
      Hello all,       I've just downloaded Ansys 19.2 student version on my home computer for university work. But as I try to open Mechanical APDL/Product Launcher and most programs I come across "this is a fatal error, exiting." where Ansys can not connect to any license serves.   Please can anybody help with this?
    • tsiriaks
      Ansys Employee

      Hi aidanweeks95,


      Could you attach the screenshot of the error message ?


      If it's something similar to the issue here


      https://studentcommunity.ansys.com/thread/licensing-issue-after-starting-spaceclaim/?order=all#comment-565b81f3-565b-494b-a041-a93f0159292d


      you can try the resolutions described there.


      Thank you,


      Win

    • aidanweeks95
      Subscriber
      Hi
      I will attach it now thanks
    • tsiriaks
      Ansys Employee

      Could be due to a similar cause to the issue here


      https://studentcommunity.ansys.com/thread/licensing-issue-after-starting-spaceclaim/?order=all#comment-565b81f3-565b-494b-a041-a93f0159292d


      Please try the resolutions there and let us know how it goes.


      Thank you,


      Win

    • aidanweeks95
      Subscriber

      When I search "%temp%.ansys" in windows I find 0 results. So that is unfortunately no good, anything else?


      Aidan

    • tsiriaks
      Ansys Employee

      Check your username and computer name and make sure that they only have English letters.


      Thanks,


      Win

    • aidanweeks95
      Subscriber
      I had already done that! Still getting a license error

      Aidan
    • tsiriaks
      Ansys Employee

      Open CMD Prompt, then issue the following command


      set


      capture the screenshot of the output and post it here.


      Also, this "%temp%.ansys" is not the search from Windows File Explorer, it's the search box on Windows Taskbar (the one next to Windows Start Menu).


      Thanks,


      Win

    • aidanweeks95
      Subscriber

      Hi,  here is screenshot. And I did search the last bit on the Windows Taskbar


       


      Aidan


    • tsiriaks
      Ansys Employee

      Try manually browse to


      C:UsersaidanweeksAppDataLocalTemp.ansys


      then look for the file that says 'demo..log' 


      Open this file up and scroll to the bottom of the file and post the screenshot of it


      Thanks,


      Win

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