Licensing Issue after starting SpaceClaim

- August 17, 2018 at 8:02 pm
  
  Ottel
  Subscriber
  
  Hi there,
  
  i´m new to ANSYS and wanted to check it out these days.
  Sadly i can´t create 3D Models cause of an licensing issue.
  I tried a bit in the licensing manager but couldn´t solve my problem, hopefully anyone here knows the answer.
  
  Thank u in advance.
  Sebastian
  
  Edit: In the attach is a screen of the error massage.
- August 17, 2018 at 8:56 pm
  
  tsiriaks
  Ansys Employee
  
  Hi Ottel,
  
  In the Windows search , type
  
  %temp%.ansys
  
  then look for the file that says 'demo..log'
  
  Open this file up and scroll to the bottom of the file and send me the screenshots of it
  
  Also, make sure that your username has only English letters (A to Z)
  
  Thank you,
  
  Win
- August 19, 2018 at 9:13 am
  
  Ottel
  Subscriber
  
  Hi Win,
  
  i had special characters in the computername.
  
  Renaming already solved the issue.
  
  Many thanks for the tipp
- August 20, 2018 at 5:44 am
  
  DrAmine
  Ansys Employee
  
  You are welcome

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