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Ansys Products

Licensing Problems with Ansys 18.2

    • NireshBehari
      Subscriber

      Hi


       


      I uninstalled a previous version of Ansys and downloaded the Ansys Veraion 18.2 but received the above error when opening the Ansys Workbench


      Failover Feature Feature Ansys Acedemic Teaching Introductory 


      Specified in Licence Preferences is not available


       


      request name aa-t-i does not exist in license pool. System clock has been set back


      Please see image attached


      I notice the same error occurred in Ansys 17.2 and I could not begin the course at Cornell university in February despite registering for it. I'm about to enrol for a Phd and need access to the software. 


       


      Can someone please help?


       


      many thanks


      Niresh

    • peteroznewman
      Subscriber

      You need to uninstall ANSYS and clean out two directories before you install ANSYS again.


      In Windows Explorer, type %AppData% in the path field. You will be in the Roaming directory. Delete the Ansys folder, then go up a level and down to the Local directory and delete that Ansys folder too.


       


       

    • NireshBehari
      Subscriber

      Thank you Peter


       


      i have Windows 10 so where do I type %AppData% in the path field


      I once tried deleting the Ansys folders from the Program Files but noticed that certain license files could not be totally deleted


       


      Can you please send me a screenshot?


      much appreciated


      Niresh


       

    • peteroznewman
      Subscriber

      I use Windows 7 but I found this reference on the Internet for Windows 10. Hope that helps.

    • NireshBehari
      Subscriber

      Hi Peter


      I uninstallled the software 


      I did what you told me and removed all the files from the app data and roaming folders including the one from the local folder 


      I then reinstalled the software and unfortunately got the same error


       


      any other suggestions?


      regards


      niresh


       


       

    • Raef.Kobeissi
      Subscriber
      Do you still have a folder called ANSYS in your Program File directory ? If yes could you make sure the ANSYS folder and its content are all deleted before reinstalling .
    • NireshBehari
      Subscriber

      I already deleted the file from the Program Folder, as well as deleting the files using the appdata function before reinstalling the software


      I also had this problem with Student Version 17.2 as well and could not do any CFD research for the last 8 months since the Ansys software is faulty


      Another member Cyking also had the same problem in August and I am unsure if he solved the problem. I have been trying to contact him without success


      My system clock is working fine


      I have a MacBook Pro and using Parallels Rev 13


      Please see the attachment below


       


      regards


      Niresh


    • peteroznewman
      Subscriber

      ANSYS is not supported on a MacBook Pro using Parallels, though I know some students did get it to run.

    • NireshBehari
      Subscriber

      If there are any students that managed to get Ansys Student Version installed successfully on their MacBook with Parallels then please get in touch with me


      When I did the Ansys CFD course with Madrid University, I used the same MacBook Pro and the Ansys program worked without any problems


       


      Its strange there are so many problems with Ansys Student Version 17.2 and 18.2


       


      Is there anyone who can help?


       


      Much appreciated


      Niresh


       


       


       

    • NireshBehari
      Subscriber

      Dear Peter


      If you know of any students that managed to get it to run then please let them get in touch with me


      much appreciated


      Niresh


       


       

    • peteroznewman
      Subscriber

      Dear Niresh,


      The student who got a MacBook to run ANSYS Student 17.2 was posting in the edX course 8 months ago and has not replied. I don't have his direct contact info, sorry.


      Peter

    • soogeng
      Subscriber

      Apparently, this problem also persist on WindowsOS. I had followed all the suggested steps but still having the same problem.

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