Links to Help go to Customer Portal sign-in page

- August 27, 2018 at 2:22 pm
  peteroznewman
  Subscriber
  Many posts include a link to a page in the ANSYS 19.1 Help system.
  These links take me to the customer portal login shown below.
  
  Students can't get an account on the portal. Fortunately, ANSYS Student 19.1 Help logs them in somehow.
  
  Here is the workaround to get to the help page cited.
  
  1. From Workbench, use the menu Help > ANSYS Workbench Help. A browser window will open.
  
  2. In the post that has a link to ANSYS Help, RMB on the link and select Copy Link Address,
  
  3. Go to the browser window that opened in step 1 and Paste in the address bar and you get to the required page.
  
  Regards,
  
  Peter
- August 28, 2018 at 12:27 pm
  
  DrAmine
  Ansys Employee
  
  Good to know that but I would think that we need to include that on the ANSYS Student page. I will highlight that to my colleagues.
- September 1, 2018 at 4:34 am
  
  mekafime
  Subscriber
  
  Thanks !!!
- February 4, 2020 at 7:16 am
  
  NawafRasheed
  Subscriber
  
  This way still work for ANSYS R3?
- February 4, 2020 at 11:50 am
  
  Rob
  Ansys Employee
  
  Have you tried it?
- February 9, 2020 at 7:00 am
  
  NawafRasheed
  Subscriber
  
  yes I do
  
  but it doesn't work
- February 9, 2020 at 3:16 pm
  peteroznewman
  Subscriber
  Here is an example from an old post:
```
https://ansyshelp.ansys.com/account/secured?returnurl=/Views/Secured/corp/v191/ans_str/Hlp_G_STRRFDEF.html?q=mesh200%20reinforcement
```
  If I go to the Windows Start menu, and go to ANSYS 2019 R3 then click on the Help folder then click on ANSYS Help 2019 R3, a browser window will open.
  
  I can paste the URL above into the Address bar of the browser, it will go to that page from Ansys 19.1.
- May 6, 2020 at 9:01 pm
  
  prabhukumar
  Subscriber
  
  Hi Peter,
  
  Looks like this doesn't work with ANSYS 17.1 or 18.1 as browser window is not opening after the first step. Am I right?
- May 6, 2020 at 10:45 pm
  
  peteroznewman
  Subscriber
  
  Yes, older versions of ANSYS Help were local, newer versions are Web based.

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