Login error Discover Live

- July 22, 2019 at 12:59 pm
  
  itsaso.auzmendi
  Subscriber
  
  Hi,
  
  We have obtained a discovery live license, but I obtain an error when opening it (I attach a screen shot of the errror message).
  
  Best Regards,
  
  Itsaso
- July 22, 2019 at 7:47 pm
  
  Brian Bueno
  Ansys Employee
  
  itaumu
  
  I see that there is a trial license associated with your account.
  
  If you are entering the same email address when launching the software, it should work.
  
  The most likely cause for the problem is your network blocking the activation.
  
  Please review the following documents:
  
  https://discoveryforum.ansys.com/t/h4ps6f/firewall-settings-required-to-unblock-ansys-discovery-products
  
  Item #4 in this document is a good way to determine if you're able to communicate with our server:
  
  https://discoveryforum.ansys.com/t/q5gwjy/discovery-license-activation-troubleshooting
- August 7, 2019 at 11:31 am
  
  itsaso.auzmendi
  Subscriber
  
  I have talked to our IT department, and they have opened all the app and web ports of the computer, and I keep on getting an error. Could Someone from ANSYS get connected to our server, so that we can check that the configuration is correct?
- September 11, 2019 at 1:49 pm
  
  itsaso.auzmendi
  Subscriber
  
  I keep on having log in issues. Could Someone from ANSYS get connected to our server, so that we can check that the configuration is correct?

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