Lumerical Charge License Issue after updating to latest version

- February 23, 2022 at 1:59 am
  
  Sutan
  Subscriber
  
  Hello
  Recently, I updated the ANSYS Lumerical software to version 2022 R1. However, after doing so, when I tried to open a CHARGE simulation file made using previous version, I am seeing the following license error. Can you please let me why is this issue arising, when I am trying to open old files with the latest updated software version.
- February 23, 2022 at 3:13 am
  
  shchoi
  Subscriber
  
  Have you also installed the latest version of Ansys License Manager?
- February 23, 2022 at 3:24 am
  
  Sutan
  Subscriber
  
  Hi
  I only updated the ANSYS Lumerical Software. Where can I find the latest version of ANSYS License Manager.
  
  Regards
  Sushil
- February 23, 2022 at 3:57 am
  
  Sutan
  Subscriber
  
  Hi
  I found the license manager in the ANSYS Lumerical website, where I downloaded the latest Lumerical Version. Do you mean, I install the latest license manager in the main host server or just in my computer, which is using the floating license.
  
  Regards
  Sushil
- February 23, 2022 at 5:13 am
  
  shchoi
  Subscriber
  
  You only need to install the license on the first PC, that is, the main PC.
- February 23, 2022 at 5:50 am
  
  Sutan
  Subscriber
  
  I just noticed, its CHARGE module only which is showing the License issue, however FDTD, HEAT Module are working perfectly.
- February 23, 2022 at 7:51 am
  
  shchoi
  Subscriber
  
  First, would you like to re-run the Ansys License Manager?
- February 23, 2022 at 8:02 am
  
  shchoi
  Subscriber
  
  If you still can't, please check the following.
  1. Is the simulation already working?
  2. Whether it exceeds the limit of the core that can be returned to one license.
  3. In the error message, there is a content about port, whether 1055 or 1084 port is already being used by another program.
- February 23, 2022 at 9:17 am
  
  Sutan
  Subscriber
  
  The main server has ANSYS Lumerical and LAB MANAGER 2021 R1 installed. Is this also creating a problem, since my version is latest than the main computer. Since, other members are using the server, I cannot change it for now.
  Regarding the port, is there any way I can check if the port 1055 or 1084 is available or not?
- February 23, 2022 at 6:16 pm
  
  Lito Yap
  Ansys Employee
  
  I see an issue with your Intel MPI -env APPDATA settings. I think you copy pasted the instructions from this post. You set the APPDATA to "C:\Users\lyap\..." this is my user name. From the screenshot your 'local folder' should be "C:\Users\sutan\..." or you can use "C:\". Also, if you are only running on your local computer "localhost", try to run this with Microsoft MPI instead. You can also check the resource configuration for FDTD or HEAT and use the same resource configuration from FDTD or HEAT.
- February 24, 2022 at 12:15 am
  
  Sutan
  Subscriber
  
  Thank you. It worked. :D
- February 24, 2022 at 12:31 am
  
  Lito Yap
  Ansys Employee
  
  You are welcome. Glad that its working now.

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