Learning Forum

[Romil_Audhkhasi]

Hello,

We recently renewed our Lumerical license that was supposed to start on Feb. 18, 2023. However, I am getting an error whenever I try to launch any of the Lumerical products:

 

The license configuration looks something like this:

As you can see, the domain field shows "server unreachable or license could not be found" instead of "standard" as it should.

 

However, the FlexNet license status is active:

 

And the product entitlements listed on the Ansys Licensing Portal are also active:

 

Could you please help me figure out what might be causing this issue? This is a time-sensitive issue as research from several groups at our university is being impacted. Hoping for a timely response.

 

Thank you

[Romil_Audhkhasi]

As an add-on, we are getting the following error while trying to run Lumerical jobs using our license installed on the computing cluster:

How can we fix this?

[Lito Yap]

@Romil_Audhkhasi,

Replying to you in a separate thread.