Learning Forum

[Chris Kopetski]

Lumerical support registration is a simple process that allows Lumerical users to access commercial technical support and some technical resources such as Application Gallery files.

NOTE: Technical support for commercial customers is provided via Lumerical support, not the Ansys customer portal. Support is valid for the duration of your license/subscription. Once the license expires, you will have to register for support with your current license. A Lumerical user account and an active Ansys Lumerical license is required to register for support.

Please see this guide in the Lumerical Knowledge Base (KB) for details. 

[ghumro.adnan]

Dear Lumerical Support Team,

Greetings

I am Adnan, Masters student at Scoula Superiore Sant'Anna. I am using Lumerical to simulate some part of my masters thesis. I am using a components from Extruded Polygons and particularly isosceles Trapizoid. I am rotating it's first axis along y axis by 90 degree and second axis along z axis. I am intersted that the trapizod lx top and lx base should increase along the z axis like taper for example at start the lx base is 0.48 and lx top is 0.40, but it should gradually increase untill 10um in z axis and ends up with 1.5um top base and 1.40um. I am not able to do it, so I need your help to figure out how we can acheieve this in Lumerical.

Looking forward to hear from you

Thank you

 

Best Regards,

Adnan

Scuola Superiore Sant'Anna, Italy

[Yamato Takano]

間違えました。

 

[jic]

Hi I am Cheng who is a UChicago student. Recently I am running a 1D nanobeam cavity simulation. However, after I ran it a few times, I found the signal always has some divergences as time evolves. Sometimes it leads to a warning but sometimes it just bumps up a little, but overall either one does not make any physical sense. Could you please help me take a look at it, to see if I made something wrong with the simulation setup? Best Cheng

[Shing Lee]

I have already registered.

[Humaira Zafar]

Dear Lumerical Support Team,

 

I need to define a material in Lumerical using the Double Debye model as shown below:

 

However, I can see the following Debye model available in the materials tab:

 

Is it possible to create a Double Debye Model in Lumerical? Can you please assist?

 

Thank you!

Humaira

[Kenneth Arnett]

Greetings!

I would like some technical support over the phone please

I am a registered user that does not want to broadcast their company affiliation

Please contact via Ansys email

Kenn Arnett

[Lito Yap]

@Kenneth Arnett, 

1. Sign up/register on the Ansys Lumerical website. 
   >> How to create or update your Ansys Lumerical user account – Ansys Optics
2. Register for support with your current Ansys Lumerical license.
   >> How to register for support with Lumerical – Ansys Optics 
3. Then you can submit your technical support request with Ansys Optics Support
   >> Ansys Optics – Support