Mechanical is not starting

- June 13, 2022 at 12:09 pm
  
  gioele.genazzi
  Subscriber
  
  Hello,
  
  our company recently changed its license type to an Elastic one, and since then Mechanical began to not start. Whenever I try to run it, in the Workbench tab there is always the red dot with the "Busy" writing near it (in the bottom left side of the window) and it does not start even after a long time. Checking in the Task Manager then you can see 0% of work on the CPU.
  
  What could this be? I don't think it should be caused by the license... I already tried re-installing everything.
  
  Thank you in advance for any help.
  
  Best,
  Gioele
- June 15, 2022 at 1:21 pm
  
  George Karnos
  Ansys Employee
  
  If your Company is using commercial licenses, I would suggest to log a Service Request on the
  ANSYS Customer Portal and a Support Person will contact you directly.

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