Learning Forum

[jerry.chen]

Hi, I have run Discovery Live on few different computers, recently I had one laptop having following issue: when I moved mouse over Sketch, Edit and Setup icons on upper left corner, there were no options popping out. How can I fix this issue?

[Naresh Patre]

Hello JC_TADC

Can you try updating your drivers from Nvidia webpage and also the CUDA toolkit and then try running Discovery Live again. 

[jerry.chen]

Naresh Patre I tried your suggestion, but still having the same issue. is there any particular setup in CUDA I have to complete before running Live? 

[Naresh Patre]

JC_TADC Can you try following options: 1. Reset user settings from Live Options - Advanced, as shown below. 2. Delete files from %temp% folder If it's still not working, please send details of your graphics card, driver details and latest log file located in %AppData%RoamingSpaceClaimLog Files

[jerry.chen]

Naresh Patre still not working. I have attached files you asked for.  

🛈 This post originally contained file attachments which have been removed in compliance with the updated Ansys">https://www.ansys.com/legal/terms-and-conditions">Ansys Learning Forum Terms & Conditions

[Naresh Patre]

JC_TADC 

Can you try reinstalling Discovery products by temporarily disabling any antivirus, anti malware, and Windows Defender functions? Also, ensure that you have full administrator privileges and launch the installer using Run as Administrator.

[jerry.chen]

Naresh Patre Unfortunately, still not working. I have uninstalled and reinstalled using administrator. What is the possible cause for this issue?

[Naresh Patre]

JC_TADC I will have to check with the development team on this since similar issues were resolved either by resetting user settings or by reinstalling.

Do you also have ANSYS Workbench installed? If yes, are Discovery products installed in the same location as of ANSYS Workbench?

[jerry.chen]

Naresh Patre  there is no Ansys Workbench installed, but an trial ver. of Discovery was installed before regular ver.. At the beginning I ran into this issue with trial ver. so I installed regular ver. expecting the issue would be gone, but the issue was still present, then I posted request here to see if I can find solution.

I tried to uninstall both trial and regular Discovery, but only regular one could be uninstalled by Windows (I guess trial one was also removed), then I reinstalled regular Discovery, the issue still there.