No subscription assigned to account, administration panel disappeared.

- January 29, 2020 at 1:19 pm
  
  Michal Neumann
  Subscriber
  
  Hello,
  
  One of our customer got ANSYS Discovery Standard subscription until 30.07.2020.
  However, from some time their license doesn't work, and yesterday disappeared administration panel on ASC account.
  Now it looks that they don't have any license.
  
  Where could be a problem?
  
  Customer number: 1054810
  ASC mail: w.stec@cundall.com
  
  Thank you in advance.
- January 29, 2020 at 10:20 pm
  
  Brian Bueno
  Ansys Employee
  
  Michal Neumann
  
  I've added him as an admin. Please have him check the account again.
  - January 30, 2020 at 9:22 am
    
    Michal Neumann
    Subscriber
    
    Brian Bueno
    
    Thank you, now licenses are visible.
    Admin add previous user again.
    
    But user keeps getting the message that the license needs to be "refreshed".
    User account on discovery portal shows "unused".
- July 6, 2020 at 9:44 am
  
  enonay
  Subscriber
  
  I have encountered the same problem.
  
  We have no administration panel.
  
  Customer Id : 35503
  
  enonay@trox.es
  - July 6, 2020 at 9:50 am
    
    Naresh Patre
    Ansys Employee
    
    enonay I have made you the admin. YOu should now see the Administration tab for assigning subscriptions.
- July 6, 2020 at 10:12 am
  
  enonay
  Subscriber
  
  Thank you a lot.
  
  This solves the problem.
  
  Regards

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