January 29, 2020 at 1:19 pmMichal NeumannSubscriber
One of our customer got ANSYS Discovery Standard subscription until 30.07.2020.
However, from some time their license doesn't work, and yesterday disappeared administration panel on ASC account.
Now it looks that they don't have any license.
Where could be a problem?
Customer number: 1054810
ASC mail: firstname.lastname@example.org
Thank you in advance.
January 29, 2020 at 10:20 pmBrian BuenoAnsys Employee
I've added him as an admin. Please have him check the account again.
January 30, 2020 at 9:22 am
July 6, 2020 at 9:44 amenonaySubscriber
I have encountered the same problem.
We have no administration panel.
Customer Id : 35503
July 6, 2020 at 9:50 amNaresh PatreAnsys Employee
enonay I have made you the admin. YOu should now see the Administration tab for assigning subscriptions.
July 6, 2020 at 10:12 amenonaySubscriber
Thank you a lot.
This solves the problem.
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