No subscription avaible

- December 3, 2018 at 6:51 pm
  
  michele.sorgi
  Subscriber
  
  I'm trying to open Discover AIM but it appears the problem in the first attachment. On the other hand, if I'll open Discovery live and Discovery SpaceClaim it appears the problem in the second attachment.
- December 3, 2018 at 10:04 pm
  
  Brian Bueno
  Ansys Employee
  
  Michele-Sorgi
  
  It appears that you have no subscriptions assigned to your individual user account.
  
  Please refer to the following video for instructions on how to assign a subscription to yourself from teh administration page: https://ansyskm.ansys.com/forums/topic/named-user-subscription-administration/
  - September 9, 2019 at 9:16 am
    
    yoram
    Subscriber
    
    Brian Bueno Hi,
    
    A customer of mine is having the same problem. However, the solution in the video isn't helpful since the account page is empty (see attachment).
    
    Oran
  - September 24, 2019 at 8:23 pm
    
    Brian Bueno
    Ansys Employee
    
    Yoram Dayan
    
    In this case the administrator for the account must assign the subscription to this user.
    
    Please refer to this video for further instructions: https://ansyskm.ansys.com/forums/topic/named-user-subscription-administration/

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