No subscriptions assigned to Reinke

- December 9, 2019 at 6:40 am
  
  wolfgang.geist
  Subscriber
  
  Hi,
  
  our customer Reinke has purchased an ANSYS Discovery Elements subscription. His Discovery Account is not listing subscriptions at all. We have no idea what happended at the customer site so that this message is sent when loggin in the account. Can you check and let me know how to recover.
  
  Many thanks as we have to overcome the situation with temporary licenses to keep the customer working.
  
  Thanks and regards
  
  Wolfgang Geist
  
  General Manager
  
  _________________________________________
  
  ConWeb GmbH
  
  Herzog-Albrecht-Weg 10
  
  85551 Kirchheim b. München
  
  Germany/Deutschland
  
  Tel: +49-(0)89-9037044
  
  Fax: +49-(0)89-9043650
  
  Mobil: +49-(0)172-8303886
  
  www.conweb.de
  
  🛈 This post originally contained file attachments which have been removed in compliance with the updated Ansys Learning Forum Terms & Conditions
- December 9, 2019 at 8:46 am
  
  Subashni Ravichandran
  Ansys Employee
  
  Hello Ghost1246
  
  No administrator was assigned in our database which could have caused the issue. I assigned the Administrator rights to the email id mentioned in the image shared by you.
  
  Could you please check with the customer if he is able to view the admin tab and licenses in his account, now?
- December 17, 2019 at 8:15 am
  
  Subashni Ravichandran
  Ansys Employee
  
  Hello Ghost1246
  
  Is the issue resolved or does the customer still face an issue?

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