TAGGED: FAQ, installation
December 9, 2019 at 6:40 amwolfgang.geistSubscriber
our customer Reinke has purchased an ANSYS Discovery Elements subscription. His Discovery Account is not listing subscriptions at all. We have no idea what happended at the customer site so that this message is sent when loggin in the account. Can you check and let me know how to recover.
Many thanks as we have to overcome the situation with temporary licenses to keep the customer working.
Thanks and regards
85551 Kirchheim b. München
Mobil: +49-(0)172-8303886🛈 This post originally contained file attachments which have been removed in compliance with the updated Ansys Learning Forum Terms & Conditions
December 9, 2019 at 8:46 amSubashni RavichandranAnsys Employee
No administrator was assigned in our database which could have caused the issue. I assigned the Administrator rights to the email id mentioned in the image shared by you.
Could you please check with the customer if he is able to view the admin tab and licenses in his account, now?
December 17, 2019 at 8:15 amSubashni RavichandranAnsys Employee
Is the issue resolved or does the customer still face an issue?
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