Not able to get make connection to Ansys subscription

- May 9, 2018 at 8:11 pm
  
  grant.heathman
  Subscriber
  
  I have installed Discovery Live and setup the licenses on the license page and invited users that all looks good. But when I start Discovery Live, I get this error: Ping looks good to ansys server Also the Curl did not give me any output? so what gives? Please let me know THX
- May 9, 2018 at 8:20 pm
  
  grant.heathman
  Subscriber
  
  Also here are the log files, nothing in the temp dir that I could see...
  🛈 This post originally contained file attachments which have been removed in compliance with the updated Ansys Learning Forum Terms & Conditions
- May 9, 2018 at 8:22 pm
  
  grant.heathman
  Subscriber
  
  Did these steps no help...
- May 9, 2018 at 8:29 pm
  
  Brian Bueno
  Ansys Employee
  
  Hi Grant,
  
  Can you just confirm that curl.exe is located in C:tmp please? If that is a temp directory on your PC, you may want to move it elsewhere.
  
  Also, please make sure that you launched the command prompt using Run as Administrator.
  
  If it runs correctly, curl.exe should generate a couple dozen lines of output in the command prompt window.
- May 9, 2018 at 8:31 pm
  
  grant.heathman
  Subscriber
  
  Yes to all your questions see below So what gives?
- May 10, 2018 at 4:01 pm
  
  grant.heathman
  Subscriber
  
  Can you please let me know what needs to be done next?
- May 11, 2018 at 1:24 pm
  
  Brian Bueno
  Ansys Employee
  
  A node locked license has been requested

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