Not getting help from our support team- need answer to this question

- February 10, 2021 at 2:18 pm
  
  david.hovsepian
  Subscriber
  
  Dave,
  
  I am still having trouble using Discovery Live on my Offline computer, since I think I need to assign the license to this particular
  
  computer.
  
  I keep looking for a way to resolve this, but none of the processes seem to be working and I keep running into road blocks.
  
  Is there someone I could talk to help resolve this? Maybe a chat online, via another computer?
  
  V/R,
  
  Mark Melendez
  
  -----Original Message-----
  
  From: David Hovsepian <David.Hovsepian@ansys.com>
  
  Sent: Monday, February 1, 2021 10:33 AM
  
  To: Melendez, Mark P CIV USN NSWC CRD BDA MD (USA) <mark.melendez@navy.mil>
  
  Subject: [Non-DoD Source] RE: New subscriptions are ready to be assigned
  
  Hi Mark-
  
  Checking back to see if you heard anything from our support team?
  
  Thanks!
  
  David Hovsepian
  
  Ansys SpaceClaim/Discovery
  
  978-228-3040
  
  Connect with me on LinkedIn
  
  -----Original Message-----
  
  From: Melendez, Mark P CIV USN NSWC CRD BDA MD (USA) <mark.melendez@navy.mil>
  
  Sent: Wednesday, January 27, 2021 4:02 PM
  
  To: David Hovsepian <David.Hovsepian@ansys.com>
  
  Subject: RE: New subscriptions are ready to be assigned
  
  [External Sender]
- February 10, 2021 at 9:46 pm
  
  jsuneby
  Ansys Employee
  
  Emailed Mark directly. Correspondence through email.
- March 5, 2021 at 3:42 pm
  
  jsuneby
  Ansys Employee
  
  Resolved 3 weeks ago. Discovery cannot be activated offline. Customer was given a seat of SpaceClaim Engineer instead so he can work on his offline machine.

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