Offline connection issue

- August 7, 2018 at 5:20 am
  
  tsunada
  Subscriber
  
  I tried attached file, but while not connecting internet, spaceclaim didn't work.
- August 7, 2018 at 5:20 am
  
  tsunada
  Subscriber
  
  I tried attached file, but while not connecting internet, spaceclaim didn't work.
  - August 7, 2018 at 5:42 am
    
    Naresh Patre
    Ansys Employee
    
    Tsunada After downloading and copying the attached file, you need to be connected to the internet for the first time. Afterward, you can work offline.
  - August 7, 2018 at 6:17 am
    
    tsunada
    Subscriber
    
    216272 Naresh Patre For the first time I conneted Internet, SP works. Then disconnect internet, SP works, But Over 24Hour Later SP does not work. Some time limit exists?
  - August 7, 2018 at 6:26 am
    
    Naresh Patre
    Ansys Employee
    
    Tsunada Are you using the patch mentioned in this post? If yes, can you try installing the latest Discovery build that is available under downloads section?
    Secondly, what is your Windows username? Does it contain any special character?
  - August 7, 2018 at 7:58 am
    
    tsunada
    Subscriber
    
    Naresh Patre I used the patch mentioned in this post. And download latest build version and installed.
    Windows user Name is AP100v4, doesnt contain any special character.
  - August 7, 2018 at 7:58 am
    
    Naresh Patre
    Ansys Employee
    
    Tsunada Did you install the latest version and then copied the patch from this post in the latest version? If that is the case, then you don't need to copy the patch in the latest version since it already has the patch build into it.
    Anyways, can you type %temp% in Windows Search and go inside .ansys folder. Locate .log file starting with ansysls_client* and send it to Discovery Support Team ?
  - August 7, 2018 at 8:59 am
    
    tsunada
    Subscriber
    
    Naresh Patre I dont know Widows Search. Is it same Explorer Search?
    I tried Explorer, but cant find ansys folder.
  - August 7, 2018 at 9:18 am
    
    Naresh Patre
    Ansys Employee
    
    Tsunada
    I found dir C:\Users\AP100\AppData\Local\Temp\.ansys
    I had sent ansysls_client.AP100.log to support team.
  - August 7, 2018 at 11:56 am
    
    Naresh Patre
    Ansys Employee
    
    Hello Tsunada
    We did not recieve any file. Can you please resend the file to ansys-discovery-support@ansys.com
  - August 8, 2018 at 12:20 am
    
    tsunada
    Subscriber
    
    Naresh Patre
    Sorry I had sent to local support team not to ansys-discover-support team.
    I will new send user log.
    It is included
    (1)While internet connecting, sc works
    (2)Right After disconnect internet ,sc works
    (3)Over one day after disconnect internet, sc doesn’t work
- August 28, 2018 at 10:46 am
  
  Naresh Patre
  Ansys Employee
  
  This issue is related to MAC address which has been fixed in R19.2 version. Once released, you will need to deactivate and re-activate to update the device id.

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