Openning Discovery SpaceClaim

- November 19, 2018 at 10:15 am
  
  l.janicek
  Subscriber
  
  Hi, our customer has Discovery SpaceClaim.
  
  After first start he was asked for login, he entered it, but Spacecalim was badly running - frozen window, without warning and errors, the problem persist - screenshot is attach.
  
  We tried reinstall, without success.
  
  We tried turn off antivir and firewall, without success.
  
  Ping is OK.
  
  Operating system is Windows 7. On his second computer with Windows 10 is everything OK.
  
  Could you help me with this, please?
- November 19, 2018 at 12:29 pm
  
  Gaurav Sharma
  Subscriber
  
  Hi Lukas
  
  Please try the following options:
  
  1.Clear contents of %temp% folder.
  
  2. Rename the SpaceClaim folder located at %APPDATA% to SpaceClaim.old. Close all open SpaceClaim sessions and start a new session.
  
  Please let me know if this helps.
  
  Regards,
  
  Gaurav
  - November 19, 2018 at 12:37 pm
    
    l.janicek
    Subscriber
    
    Hi @Gaurav_ANSYS
    
    What TEMP folder do you mean? Windows -> Temp?
    
    Lukas
  - November 20, 2018 at 9:46 am
    
    Gaurav Sharma
    Subscriber
    
    Lukas
    
    Yes, search for %temp% in windows explorer and it will take you to C:Users***AppDataLocalTemp folder.
  - November 23, 2018 at 1:37 pm
    
    l.janicek
    Subscriber
    
    Hi Gaurav_ANSYS
    
    The error was caused by driver for Integrated graphic card. We focused on Nvidia Quadro drivers, because we had assigned Quadro graphics for all applications, but when SpaceClaim started launching, for unknown reasons, the SpaceClaim used integrated graphics
    
    Now is everything OK.
    
    Many thanks and have a nice day.
    
    Reagards, Lukas

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