Problem after installing ANSYS 19.2

- October 6, 2018 at 9:31 pm
  
  rubenruizgonzal
  Subscriber
  
  Hello,
  
  After installing ANSYS 19.2, I try to open the Workbench but it doesn't let me enter it, it gives me the next problem:
  
  "Unexpected error: The folllowing required addins could not be loaded: Ans.SceneGraphChartAddIn. The software will exit".
  
  Looking forward for your answer.
- October 8, 2018 at 11:02 am
  
  ANSYS_MMadore
  Ansys Employee
  
  Hello,
  
  This could be an issue with Windows user account contains some special characters or non-English language alphabets. For a quick test, try creating a new/simple Windows user account that contains only English letters and/or numbers, such as abc, a123, etc. , and see if that fixes the issue.
  
  Thank you,
  Matt
- October 8, 2018 at 3:24 pm
  
  rubenruizgonzal
  Subscriber
  
  Hello,
  
  I have tried to do that but it gives me the same error.
  
  Thank you for your attention, looking forward for your answer.
- October 8, 2018 at 5:37 pm
  
  tsiriaks
  Ansys Employee
  
  Hi rubenruizgonzal,
  
  Please post the screenshot of the output of 'set' command (without quote) from the CMD Prompt.
  
  Thank you,
  
  Win
- October 8, 2018 at 5:58 pm
  
  rubenruizgonzal
  Subscriber
- October 8, 2018 at 7:19 pm
  
  tsiriaks
  Ansys Employee
  
  Can you login to the new account that you created per Matt's suggestion above, then post the output of the set command ?
  
  Thank you,
  
  Win
- April 17, 2019 at 8:02 am
  
  ellani
  Subscriber
  
  how to stop the simulation of Ansys 2019 R1 during running of the case? i have to wait for the ansys to stop run for few hour even after i got the result that i want from cd, cl and st graph.
- April 17, 2019 at 3:03 pm
  
  JakeC
  Ansys Employee
  
  Hi ellani,
  
  Please create a new topic/thread for this question and specify which products you are using, and the steps you are taking to run a job.
  
  Also please specify if you are running the job locally or sending to a cluster, and if this happens with all projects or just this one.
  
  Thank you,
  
  Jake

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