Problem Ansys spaceclaim

- October 13, 2020 at 1:58 pm
  
  ybiran
  Subscriber
  
  Hello, At the launch of spaceclaim 2020 R2, a client has the error message that you will find in PJ! How to solve the problem please?
- October 14, 2020 at 2:46 am
  Naresh Patre
  Ansys Employee
  Hello NOVACAD
  
  This message indicates that you are attempting to start SpaceClaim with an out-of-date version of the license client.
  
  If you are using different installation directories for the current and prior versions, you need to ensure that each version is running from the appropriate installation directory.
  
  If you are using the same installation directory for the current version as you used for the prior version, try the following solutions:
  - The license client was running during the installation process and was not replaced. In this case, close all ANSYS, Inc. applications, making sure that the license client closes, and then run Client ANSLIC_ADMIN Utility from the Windows start menu, then click Complete Unfinished Licensing Installation Configuration option from the Tools menu.
  - The license client was running during the installation process and was replaced, but the application is not reading the new client. In this case, close all ANSYS, Inc. applications, making sure that the license client closes, and restart the ANSYS, Inc. application.
- October 19, 2020 at 9:42 am
  
  ybiran
  Subscriber
  
  Hello Naresh,
  
  We did the above manipulations but it didn't solve the problem. Do you have other ideas to make the software work?
  
  Yohann
- October 20, 2020 at 9:09 am
  
  Naresh Patre
  Ansys Employee
  
  Hello Matt Madore
  
  Can you please assist with this problem?
- October 20, 2020 at 11:47 am
  
  ybiran
  Subscriber
  
  Hi Naresh,
  
  What do you mean by that?
  We tried to do the manipulations without success...
  
  Best regards
- October 20, 2020 at 11:50 am
  
  ANSYS_MMadore
  Ansys Employee
  
  Could you please provide me some diagnostic files?
  
  CLIENT:
  
  1. Launch the Client ANSLIC_ADMIN Utility as the user experiencing the problem.
  
  2. Click View Status/Diagnostic Options
  
  3. Click Gather Diagnostic Information
  
  4. Select Yes when prompted
  
  5. If you would like to specify the directory of the diagnostic files, select Yes. If not, select No (there will be a pop-up window displaying the location of the diagnostic files once it’s finished gathering the files)
  
  6. Please zip the entire diagnostic directory and upload it
  
  Please refer to this Animated Tutorial for assistance with how to obtain the diagnostics on the Client side and for license servers running Version 15 or earlier version of the ANSYS Inc. License Manager.
  
  Gathering Client-Side Diagnostics for ANSYS
  
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November 3, 2020 at 8:48 am

ybiran

Subscriber

Hello Matt,

I just sent you the information by email

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