January 5, 2021 at 4:29 pmcburSubscriberHello and Happy New Year, One of our customer has a launch problem for the 2020R2 version of Spaceclaim ( see photo) Can you confirm the expiration date of his license to make sure he can update it: CUSTUMER ID SC361549. The strange thing is that if you run SC2020R1 then SC2020R2 the R2 runs without any problem but if I run R2 alone it doesn't work. The client tells me that it is possible that the installation of the R2 was done while the R1 was running.... Can this have an impact? Regards
January 6, 2021 at 7:45 amNaresh PatreAnsys Employee
I got an email notification saying that the problem is resolved, but I am not seeing any post under this question. Can you let me know if this question is resolved or needs to be looked into?
January 6, 2021 at 8:09 amcburSubscriber
Yes the problem is partially solved...at least I understood where the problem came from....there may have been an exchange of license during their renewal in 04/2020... we are investigating with B.Chollat responsible for Spaceclaim Europe.
I will keep you informed of the conclusion.
In the meantime, do not take into account this ticket....
- You must be logged in to reply to this topic.
Boost Ansys Fluent Simulations with AWS
Computational Fluid Dynamics (CFD) helps engineers design products in which the flow of fluid components is a significant challenge. These different use cases often require large complex models to solve on a traditional workstation. Click here to join this event to learn how to leverage Ansys Fluids on the cloud, thanks to Ansys Gateway powered by AWS.
Earth Rescue – An Ansys Online Series
The climate crisis is here. But so is the human ingenuity to fight it. Earth Rescue reveals what visionary companies are doing today to engineer radical new ideas in the fight against climate change. Click here to watch the first episode.
Subscribe to the Ansys Blog to get great new content about the power of simulation delivered right to your email on a weekly basis. With content from Ansys experts, partners and customers you will learn about product development advances, thought leadership and trends and tips to better use Ansys tools. Sign up here.
- loss of user settings
- Can’t see license on online account
- Copy user settings to new release
- help online
- Unexpected graphics error
- Electric Heating – Ansys AIM
- Dwg export error
- ANSYSLI Exited or could not read server port ANSYSLI_FNE_PORT
- Natural frequencies limited to first 6 modes
- Discovery AIM Mesh Error
© 2023 Copyright ANSYS, Inc. All rights reserved.