Learning Forum

[noszetrampki]

Hi,

like I mentioned in title, I can't install Ansys. I have window like in the photo. I cannot click on anything, only language change and exit, and this prompt about other applications come up whether I have only Ansys working or not.

I always try to run it as administrator.

Could someone help me with this issue?

[peteroznewman]

Clicking Install ANSYS Products doesn't do anything?

[noszetrampki]

No, I can click wherever I want and nothing happens.

[brazik]

 Hello,

 

I have absolutely the same problem with it!

Have you found any solution?

[noszetrampki]

No, I don't know what to do...

[JakeC]

Hi noszetrampki,

 

Which OS are you running? And which version of that OS?

Are you sitting at the machine physically, or are you remoting into the machine?  If remoting which OS is the remote machine running?

 

Can you please do the following:

Start -> Type dxdiag -> Click on DxDiag.exe

Post screenshots of each of the "Display" Tabs.

Might also be worth making sure you have the latest mouse drivers for your machine.

 

Thank you,

Jake

[brazik]

 

Hi,

Win10 x64 education edition and its on my own physical computer

Here is screen of DxDiag:

Thank you very much

Jaekob

[JakeC]

Hi Jaekob,

The Ansys products may not work well with that language pack.

What is the username you are using to log in with?

Additionally can you send screenshots of the Display tabs, which appear to be Zvuk 1,2,3,4.

If possible, please install the en-us language pack and try that.

Thank you,

Jake

[noszetrampki]

The same situation as brazik, and here's my dxdiag.

[brazik]

Hi,

what kind of log in do you mean? So you think that I have to install another language pack other then Czech one?

Thank you

Jaekob

[brazik]

 

Another screens

[noszetrampki]

I have problems with installing english language pack, I can show you txt file which is in english.

[brazik]

Hi guys,

thank you for help, it was problem with language pack

Jaekob

[tsiriaks]

Hi noszetrampki ,

Could you provide the OS information (including version) that you are using ?

What is the issue when you are trying to install English language pack ? We may need to focus on this issue first because Jaekob had the same issue and is resolved by the language pack.

Thank you,

Win

[brazik]

Hello guys,

 

I got another problem when I am trying to run workbench:

[tsiriaks]

Hi Jaekob,

For this issue, could you try the resolution from this thread (especially the part to create a new user profile account with a simple English name)

https://forum.ansys.com/forums/topic/installation-problem-in-workbench-19-2/

Thank you,

Win

[brazik]

Hi Win,

 

thank you for answer I found another thread where it was solved exactly as you said with changing username.

However I have to say that software like ANSYS should not be influenced by something like Windows username especially when I was using my school profile where the username is taken from students database and I cant change it easily. Now I have to change my profile to my physical one independet on school only because one software. I hope you are going to solve this meaningless problems in further versions of ANSYS.

I would like to thank you once more and wish you nice day

Jaekob

[tsiriaks]

Hi Jaekob,

You are welcome !

Sorry for the trouble this has caused. We will discuss about this concern internally and see if there is any viable resolution for development to fix this issue in future releases.

Thank you,

Win

[noszetrampki]

Hi Win,

I managed to install English language pack, but this changed nothing. Below are my OS informations.

[noszetrampki]

I downloaded ansys again and it's installing. I suppose that something might happen when downloading or unpacking archive.

[tsiriaks]

Hi noszetrampki,

That's good news !

Thank you for letting us know.

Win

[JakeC]

Hi Noszetrampki,

What is your username on this machine?

Can you please try setting the Nvidia cards as your primary card:

 Nvidia Control Panel -> Manage 3D Settings -> Global Settings -> Preferred graphics processor -> High Performance NVidia Processor

Then try it again.

If that does not work can you please open a command prompt and run:

set

Then post a screenshot of the environment variables it displays.

Lastly can you run the installer from an admin command prompt (Start -> type cmd -> Right Click on cmd .exe -> Run As Administrator)

Then CD to the installer directory, and run setup.exe from there.  See if there are any messages that show up in the command prompt after starting setup.exe and paste the screenshot here.

Thank you,

Jake

 

[Erdeni]

Hi,

I changed user name to simple english name, downloaded again ANSYS and it doesn't help. I have inactive installation launcher!

Thank you,

Erdeni

[JakeC]

Hi Erdeni,

Could you please try installing the English Language Pack for Windows?

Also if you are running an NVIDIA graphics card:

Nvidia Control Panel -> Manage 3D Settings -> Global Settings -> Preferred graphics processor -> High Performance NVidia Processor

 

Thank you,

Jake

[zan4177]

Hi,

I have the same problem, i did everything that they did on the page before and still the installation page is inactive.

Thank you.

Zan

[zan4177]

[zan4177]

[zan4177]

Hi,

And what do you mean with user name. Is this the name of the computer or what do you mean.

[Dshallow]

Hi, 

 

I installed Ansys 19.2 but when i open Workbench i get the following error message. can any one advise on the next steps to correct this ASAP as i need the fluent application of the software to complete a College assignment. 

 

Regards,

Dean 

 

[zan4177]

 hi,

I have solved my problem.

Thank you

[TAPAS06]

Hi, 

 

I installed Ansys 19.2 but when i open Workbench i get the following error message. can anyone advise on the next steps to correct this ASAP as I need the fluent application very badly and on urgent basis. please help me out...

 

Regards,

TAPAS

[tsiriaks]

Anyone who still has issue, please create your own thread, so that you get proper attention.

Thanks,

Win

 

[Abdallah26]

I had the same problem. the resone for the problem in my case is that I had the installation file in a directory has an Arabic name. The solution: make sure to have to extracted installation file into short named folder that using only English like "C:Setup"

not like "files???????AIMANSYSACADEMICSTUDENT_181_WINX64"

[tsiriaks]

Thanks for sharing your resolution, Abdallah26

Win

[liorm999]

Hi,

I downloaded the student edition of Ansys 19.2 and there is no interaction in the installation first screen, I can't click nothing but language change and exit.

There are a message "please close all other applications before continuing with the installation". I've closed all other application and its still not working.

I've tried the solutions above and non of them fixed the problem.

can anyone help me solve the problem ?

thank you.

There is the screen capture:

 

[JakeC]

Hi liorm999,

Please open a command prompt, and type:

set | clip

Then press enter.

It will return back to the prompt, and will have copied the contents of that command to your clipboard.

Please then "Paste" that into a post here.

 

Thank you,

Jake

[liorm999]

Hi jake,

Thank you for your quick response.

I finally solved the problem, My user folder name wasn't in english. Iv'e change it to english and now its work.

Thank you again.

Lior