Problem with licence manager

- February 3, 2021 at 5:16 pm
  
  toni1398
  Subscriber
  
  When I try to add the licence info this is what appears. What should I do?
- February 3, 2021 at 7:45 pm
  
  ANSYS_MMadore
  Ansys Employee
  
  The LICSERVER.INFO is not a license file. That file should be provided to your ANSYS Account Team or used at the Ansys Licensing Portal to create your license file based on the information it contains.n
- February 3, 2021 at 7:59 pm
  
  toni1398
  Subscriber
  
  @toni1398 The LICSERVER.INFO is not a license file. That file should be provided to your ANSYS Account Team or used at the Ansys Licensing Portal to create your license file based on the information it contains.https://forum.ansys.com/discussion/comment/105512#Comment_105512
  how can I create the license file? I am the host managernI did provide it to the account teamn
- February 3, 2021 at 8:02 pm
  
  ANSYS_MMadore
  Ansys Employee
  
  Can you share your account number so I can look into this? Your account manager should work with you and assist with using the Ansys Licensing Portal if that is how they would like you to obtain your license.n
- February 3, 2021 at 8:08 pm
  
  toni1398
  Subscriber
  
  1136158n
- February 3, 2021 at 8:12 pm
  
  ANSYS_MMadore
  Ansys Employee
  
  The ASC on the account should have received an email that the entitlements are available and ready to be activated. To activate them, the ASC will need to go to the Licensing Portal (licensing.ansys.com) and activate following this tutorial.nhttps://www.youtube.com/watch?v=7idHWwDVHrc&list=PL0lZXwHtV6OmAST1t6MHMyAM7f1wBXCLr&indexnnThank you,nMattn
- February 3, 2021 at 8:31 pm
  
  toni1398
  Subscriber
  
  oknI followed the tutorial and could activate it. but i cant sill open ansysn n
- February 3, 2021 at 8:37 pm
  
  ANSYS_MMadore
  Ansys Employee
  
  1) Please update the version of the ANSYS License Manager, available from https://download.ansys.com/Current+Release.n2) In your C:\Program Files\Ansys Inc\Shared Files\Licensing\ansyslmd.ini file, please reference DESKTOP-P5J4K17 rather than a244a197. You can open the file with a text editor and then save it to your desktop. Modify with the correct hostname, and save it. Then copy/paste it back to C:\Program Files\Ansys Inc\Shared Files\Licensing\ replacing the existing copy.nnThanks,nMattn
- February 3, 2021 at 8:41 pm
  
  toni1398
  Subscriber
  
  this?nn
- February 3, 2021 at 8:44 pm
  
  ANSYS_MMadore
  Ansys Employee
  
  Array No, C:\Program Files\Ansys Inc\Shared Files\Licensing\ansyslmd.ini. It probably looks like this:n SERVER=1055@a244a197n ANSYSLI_SERVERS=2325@a244a197nmodify to look like this:n SERVER=1055@DESKTOP-P5J4K17n ANSYSLI_SERVERS=2325@DESKTOP-P5J4K17nnThere may be permissions preventing you from saving directly to C:\Program Files\Ansys Inc\Shared Files\Licensing which is why I suggest saving to the desktop and then doing a copy/paste back to C:\Program Files\Ansys Inc\Shared Files\Licensing.nThank you,nMattn
- February 3, 2021 at 9:11 pm
  
  toni1398
  Subscriber
  
  ok thanks, it is workingnanother question:nwhat do i have to do if i want to change the ansys version?nfor example, i need ansys 19.0 but i installed 2019 r1n
- February 3, 2021 at 9:25 pm
  
  ANSYS_MMadore
  Ansys Employee
  
  You can download from https://download.ansys.com/Current%20Release?releaseno=19_0&operatingsystem=Windows%20x64nnThanksnMattn
- February 4, 2021 at 4:28 pm
  
  Vishal Ganore
  Ansys Employee
  
  Toni, Estevez is an ASC for this account. So please contact him for 19.0. He has access to the Ansys customer portal for downloading the product. n

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