Problem with momentum in discovery spaceclaim

- September 5, 2019 at 7:42 am
  
  ybiran
  Subscriber
  
  Hello,
  
  In version 2019 R3, at the start of spaceclaim, there is a problem with momentum. This is the error message JOIN.
  
  In the R2 version no problem.
  I tried to unlock the momemtum subscription but it doesn't change anything.
  Do you have any idea what caused the problem?
  
  Best regards
  
  Yohann
- September 5, 2019 at 9:09 pm
  
  Brian Bueno
  Ansys Employee
  
  NOVACAD
  
  Are both instances of the software (R2 and R3) installed on the same PC right now? I have seen this problem, including on my own machine, but it is inconsistent on different PCs and with different releases.
  
  I have spoken to Algoryx but we have not been able to locate the root cause. I will have to run some more tests tomorrow.
  - September 6, 2019 at 1:15 pm
    
    l.janicek
    Subscriber
    
    Brian Bueno
    
    Hi Brian, I have the same issue, but in 2019 R2 version. I have 2019 R2 version only.
    
    Regards, Lukas
  - September 9, 2019 at 7:03 am
    
    ybiran
    Subscriber
    
    Brian Bueno
    
    Hi Brian,
    
    Yes I have Spaceclaim 2019 R2 and R3 on the same PC.
- September 16, 2019 at 6:48 am
  
  ybiran
  Subscriber
  
  Hi brian,
  
  Did you have any news for the problem with Algoryx ?
  
  Best regards
  
  Yohann
  - September 19, 2019 at 11:13 pm
    
    Brian Bueno
    Ansys Employee
    
    NOVACAD
    
    Both Algoryx and our licensing team are investigating this at the moment. I will update you as soon as I have some feedback.
  - September 23, 2019 at 8:29 pm
    
    Brian Bueno
    Ansys Employee
    
    NOVACAD
    
    Try going to File > SpaceClaim Options > License and manually selecting the Momentum option. One of the developers said he was able to get the add in working this way. It has not worked for me, but there are some other complicating factors on my PC at the moment that may be preventing it from succeeding. Make sure the user's Algoryx subscription is activated in their ANSYS account page.
    
    It may be necessary to use the command line options to activate it.
  - September 23, 2019 at 9:39 pm
    Brian Bueno
    Ansys Employee
    NOVACAD
    
    I have resolved the issue on my own PC with the following steps:
    
    Release all subscriptions from myaccount.ansys.com
    
    Navigate to C:UsersAppDataLocal.ansys_licensing.activation and delete all activations
    
    Launch SpaceClaim and select the Momentum option in SpaceClaim Options > License
    
    Restart SpaceClaim
    
    At this point I no longer got the error and Momentum is available with the Activate button.
- September 24, 2019 at 7:13 am
  
  ybiran
  Subscriber
  
  Hi Brian,
  
  Yes it's ok, momentum is working nox !

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