probleme refreshing license

- September 2, 2019 at 8:49 am
  
  omajo
  Subscriber
  
  hello
  I have a customer with a refreshment problem
  DISCOVERY SPACECLAIM license.
  See attached file
  
  best regards
- September 2, 2019 at 9:10 am
  
  Gaurav Sharma
  Subscriber
  
  Hi olivier. majo
  
  The subscription mode of licensing requires a connection with the cloud server. Once the connection is established, Discovery products run without any hindrance for a month and after which, it again needs to connect with the server. It seems user hasn't connected his machine to internet for more than a month now add hence the problem. Please ask the user to connect to internet and open Discovery SpaceClaim. This should help.
  
  Thanks & Regards,
  
  Gaurav

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