“Product not Found”

- September 29, 2021 at 3:41 am
  
  mrizuwan
  Subscriber
  
  Try to install SpaceClaim 2020 R1, got this error. Please advice.
- September 29, 2021 at 6:28 am
  
  Subashni Ravichandran
  Ansys Employee
  
  Hello M Rizuwan
  
  I have not seen this issue before. Do you have any other Ansys products installed?
  
  Can you try running the installation with "Run as Admin"?
  
  Can you confirm that you have unzipped the installation files completely before attempting to install?
- September 29, 2021 at 7:48 am
  
  mrizuwan
  Subscriber
  
  The PC just been formatted, then I download the installer for Spaceclaim 2020 R1 (DISCOVERY_CADS_2020R1_WINX64.zip) here, https://discoveryforum.ansys.com/t/y7rsq9 . Next, I extract the file then proceed with Setup application. that's how the problem happen
- October 28, 2021 at 9:06 am
  
  Subashni Ravichandran
  Ansys Employee
  
  Hello M Rizuwan
  
  Can you please try
  
  ·        delete the content of Windows folder called %temp%
  
  ·        Go to %appdata%, rename the Windows folder called "Ansys" with a different name (for example Ansys_old)
  
  ·        try running the installation again

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