Pull Tool in SC in 2022R1

- February 14, 2022 at 1:22 pm
  
  peter.kelly
  Subscriber
  
  Dear Support
  
  Has anyone reported/experienced an issue in 2022 R1, where using the Pull tool on a cylinder to change the diameter is reporting an error and failing to modify the cylinder. It was fine in 2021 R2 and is also OK in Discovery 2022 R1:
  
  Thanks
  
  Peter
- February 14, 2022 at 1:34 pm
  
  Devendra Badgujar
  Ansys Employee
  
  Hi Peter
  
  Let me check and get back to you.
- February 14, 2022 at 1:40 pm
  
  Devendra Badgujar
  Ansys Employee
  
  Hi Peter
  
  I was not able to reproduce this issue in SpaceClaim 2022 R1. I am able to use pull tool on cylinder to change the diameter.
  
  Please can you send the screenshot of the error message you are getting.
  
  Regards.
- February 14, 2022 at 1:52 pm
  
  peter.kelly
  Subscriber
  
  Hi Devendra
  
  Im getting Failure to offset faces:
- February 14, 2022 at 2:16 pm
  
  Devendra Badgujar
  Ansys Employee
  
  Hi Peter
  
  Please can you check if your graphics drivers are up to date, try updating your graphics drivers directly from the manufacturer website (i.e. NVIDIA).
  
  Also try recreating the cylinder from scratch and check.
  
  If the issue persists, please send me your most recent SpaceClaim log file from the session in which you tried to pull a cylinder.
  
  The SpaceClaim log files can be found in C:UsersAppDataRoamingSpaceClaimLog Files.
  (Sometimes the AppData folder is hidden. To find it, type %appdata% into the file path and press enter)
  
  Regards.
  - February 14, 2022 at 2:18 pm
    
    Devendra Badgujar
    Ansys Employee
    
    Peter
    
    Also try restarting SpaceClaim and check.
- February 14, 2022 at 2:39 pm
  
  peter.kelly
  Subscriber
  
  Hi Devendra
  
  I updated my graphics card and restarted Spaceclaim and that solved the problem - thanks for the advice. I guess it was just triggered by 2022 R1 (I had checked and 2021 R2 didnt have the problem).
  
  All good now though/thanks
  
  Peter
  - February 14, 2022 at 2:54 pm
    
    Devendra Badgujar
    Ansys Employee
    
    Peter
    
    Thanks for your update.
    
    Regards.

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