Question about Ansys

- November 3, 2021 at 1:31 pm
  
  Vince97
  Subscriber
  
  When I open Workbench 2021 r1. It showed me this error.
- November 3, 2021 at 3:07 pm
  
  ANSYS_MMadore
  Ansys Employee
  
  Can you please try pasting the screenshot again?
- November 3, 2021 at 3:22 pm
  
  Vince97
  Subscriber
  
  Are you able to see it now?
- November 3, 2021 at 3:24 pm
  
  ANSYS_MMadore
  Ansys Employee
  
  Please open a Windows command prompt and run the command "set" without quotes and send the full output.
- November 3, 2021 at 4:43 pm
  
  Vince97
  Subscriber
- November 3, 2021 at 8:00 pm
  
  ANSYS_MMadore
  Ansys Employee
  
  Please copy/paste the full contents, or share multiple screenshots to contain ALL the output.
- November 4, 2021 at 2:26 am
  
  Vince97
  Subscriber
  
  Sorry, this should be the full contents.
  Thank you
- November 4, 2021 at 11:05 am
  
  ANSYS_MMadore
  Ansys Employee
  
  Do you have a locally hosted license file? If not, I recommend removing the Ansys License Manager if you've installed it locally, and remove the environment variable ANSYSLIC_DIR. Having this in place can cause these problems with the latest release.
- November 4, 2021 at 1:53 pm
  
  Vince97
  Subscriber
  
  I don't think I have a locally hosted license file. I'm not sure. I downloaded the zip file from my university website.
  Okay I will try to delete it but where can I uninstall the License Manager. Do I need to uninstall everything and install again?
- November 4, 2021 at 5:36 pm
  
  ANSYS_MMadore
  Ansys Employee
  
  To uninstall, run this from an elevated windows command prompt:
  "C:\Program Files\Ansys Inc\Shared Files\Licensing\win64\ansysli_server" -k uninstall
  Then delete the environment variable.
- November 4, 2021 at 5:37 pm
  
  ANSYS_MMadore
  Ansys Employee
  
  You do not need to uninstall everything else, just run the command provided.
- November 5, 2021 at 2:41 am
  
  Vince97
  Subscriber
  
  Sorry for being stupid.
  Here is what I got
  The first return means "System can not find the route"
  The second return means "not recognized as an internal or external command"
  Does that mean I don't have the file anymore or it might be in another location.
  Also it's the same feedback if I run Windows command prompt.
- November 9, 2021 at 3:06 pm
  
  ANSYS_MMadore
  Ansys Employee
  
  Sorry, please try this command:
  "D:\Ansys\Ansys Inc\Shared Files\Licensing\win64\ansysli_server" -k uninstall
- February 9, 2022 at 3:43 pm
  
  JackWhite
  Subscriber
  
  Wow, thank you very much, this thread was very useful to me.

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