Learning Forum

[omajo]

Hello, I have a customer with the following problems. (see attachment)   best regards

[Brian Bueno]

olivier. majo

Does the customer have a subscription that is valid past the release date of the version they're trying to install?

For example, if the subscription ends on 1 January and they are trying to run a version of SpaceClaim released on 2 January that will not work.

[omajo]

Brian Bueno Brian Bueno 

 

hello brian, i have just checked 

the acces of my client 

he has the subscriptions to acces  to 2 licenses 

spaceclaim   until the date of 06-2020

my client : society : NCI

mail adresse : david.favre@nci-electronique.fr

or j.najar@wanadoo.fr

It's an urgent request because it's blocked.

 

thank you in advance
 

best regards

[Brian Bueno]

olivier. majo 

The subscription assigned to david.favre@nci-electronique.fr has a maintenance expiration date of 29 June 2019.

The activation ID ends with "dd8".

It's a perpetual license so the software will be accessible, but without renewing the TECS he will not be able to upgrade to any version released after the expiration date.

[omajo]

Brian Bueno 

Hello Brian

here is Mr. Favre's registration form attached. It dates from 07 June 2019, for a period of 1 year. We have placed an order with Bruno Chollat, for the period from 30 June 2019 to 29 June 2020. On these registration forms, there is no date to verify the period covered.
 

[Brian Bueno]

olivier. majo 

I have removed the file attachments from your post, as those are publicly visible and contain the activation key.

The license which is valid for the newer version is assigned to thomas.najar@nci-electronique.fr and has not been activated on any devices.

The account administrator can unassign it and change it to another user if necessary.

[omajo]

Brian Bueno 

hello brian, 

i'm sorry for the file

thank you. 

I will transfert the informations to my client

 

best regards

[omajo]

olivier. majo 

hello brian, 

i have with my client the same problem

see the attached files

its administrator account
is correct with the correct assignments
and the right email addresses

[omajo]

olivier. majo 

the licences folder is in fact the scan of the manage account

can you see it ? 

there is 2 licences assigned . 

thomas.najar@nci-electronique.fr

david.favre@nci-electronique.fr

May I have to explain my client to redo all the process

of assignation ? 

 

best regards

[Brian Bueno]

 olivier. majo

Yes, I would recommend that they unassign the licenses and try again.  It looks like 2 Discovery Essentials licenses are assigned to David Favre.

[Brian Bueno]

olivier. majo

Please be aware that we have been experiencing a technical problem with the account portal at myaccount.ansys.com that has affected releasing activations. I'm not sure if this will also affect the assignment of licenses.