October 3, 2019 at 12:50 pm
October 3, 2019 at 8:28 pmBrian BuenoAnsys Employee
Does the customer have a subscription that is valid past the release date of the version they're trying to install?
For example, if the subscription ends on 1 January and they are trying to run a version of SpaceClaim released on 2 January that will not work.
October 4, 2019 at 7:13 amomajoSubscriber
Brian Bueno Brian Bueno
hello brian, i have just checked
the acces of my client
he has the subscriptions to acces to 2 licenses
spaceclaim until the date of 06-2020
my client : society : NCI
mail adresse : firstname.lastname@example.org
It's an urgent request because it's blocked.
thank you in advance
October 7, 2019 at 8:22 pmBrian BuenoAnsys Employee
The subscription assigned to email@example.com has a maintenance expiration date of 29 June 2019.
The activation ID ends with "dd8".
It's a perpetual license so the software will be accessible, but without renewing the TECS he will not be able to upgrade to any version released after the expiration date.
October 8, 2019 at 7:02 amomajoSubscriber
here is Mr. Favre's registration form attached. It dates from 07 June 2019, for a period of 1 year. We have placed an order with Bruno Chollat, for the period from 30 June 2019 to 29 June 2020. On these registration forms, there is no date to verify the period covered.
October 9, 2019 at 1:42 pmBrian BuenoAnsys Employee
I have removed the file attachments from your post, as those are publicly visible and contain the activation key.
The license which is valid for the newer version is assigned to firstname.lastname@example.org and has not been activated on any devices.
The account administrator can unassign it and change it to another user if necessary.
October 9, 2019 at 2:30 pmomajoSubscriber
i'm sorry for the file
I will transfert the informations to my client
October 10, 2019 at 9:28 am
October 10, 2019 at 11:53 amomajoSubscriber
the licences folder is in fact the scan of the manage account
can you see it ?
there is 2 licences assigned .
May I have to explain my client to redo all the process
of assignation ?
October 17, 2019 at 9:12 pmBrian BuenoAnsys Employee
Yes, I would recommend that they unassign the licenses and try again. It looks like 2 Discovery Essentials licenses are assigned to David Favre.
October 17, 2019 at 9:19 pmBrian BuenoAnsys Employee
Please be aware that we have been experiencing a technical problem with the account portal at myaccount.ansys.com that has affected releasing activations. I'm not sure if this will also affect the assignment of licenses.
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